Program Assistant (GARS)

Program Assistant (GARS) 
Location: 505 City Parkway, West Orange, CA, 92868
Job Type: Temporary (Up to 6 Months)
Work Setting: 100% Onsite
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Pay: $21.00 – $30.00 per hour (W2) (Adjusted $3 below the original pay range.)

Job Summary
Aroha Technologies is hiring a Program Assistant to support the Grievance & Appeals Department. This role is ideal for candidates with strong administrative, customer service, and data entry experience who thrive in a fast-paced healthcare environment.

Responsibilities
Provide administrative and program support to the Grievance & Appeals team.
Receive, process, and track grievance and appeal cases.
Enter and maintain accurate records in the GARS system.
Respond to inquiries from members, providers, and internal departments.
Prepare letters, reports, and other departmental documentation.
Coordinate case files and hearing documentation.
Maintain confidential records with accuracy and attention to detail.
Perform other administrative duties as assigned.
Qualifications
High School Diploma or GED required.
At least 1 year of administrative, customer service, healthcare, or appeals/grievance experience.
Strong computer skills (Microsoft Word, Excel, Outlook, and PowerPoint).
Excellent communication and organizational skills.
Ability to multitask and work independently in a fast-paced office.
Preferred Qualifications
Experience with Medicare, Medicaid, or Managed Care programs.
Bilingual candidates are encouraged to apply.