Job Title: Program Assistant
Department: NC Pre-K
Reports To: Director of Children & Family Services
Direct Reports: N/A
FLSA Status: Non- Exempt Date: 09/2025
Position Summary
Under the Director of Children & Family Services supervision, the Program Assistant will assist with program operation. Program support will include data processing, data entry, and report generation. This position is also responsible for Pre-K application intake, providing family and customer support at SSFC's front office.
KEY RESPONSIBILITIES
Application Support and Customer Service
- Assists all families with the intake and application process for all subsidized childcare programs via:
- Phone communication
- In-person support
- Process Pre-K applications:
- Input applications submitted in person and online
- Return calls to parents inquiring about Pre-K or Subsidies Programs
NC Pre-K Program Support
- Support Director of Children & Family Services with:
- NC Pre-K enrollment process
- Editing and distribution of applications
- Eligibility criteria verification
- Placement procedures implementation
- Vacancy request responses
Diaper Bank Operations
- Assist with managing inventory & distribution protocols
- Maintain records
- Ensure regulatory compliance
Additional Duties
- Attend required meetings and training
- Follow all SSFC policies and procedures
- Perform other duties as assigned by supervisor
- Attend training related to:
- Quality preschool education
Qualifications
Required:
- High School Diploma or equivalent
Preferred:
- Associate degree in early childhood education/development or related field
- Spanish language fluency (speaking, reading, writing)
- Two years office/administrative experience with comparable duties
- Valid North Carolina driver's license
- One year customer service experience
CORE COMPETENCIES
Technical Skills:
- Office computer packages proficiency (spreadsheet, word processing, databases)
- Ability to analyze monitoring report information
- Planning and coordination capabilities
Professional Attributes:
- Work effectively under minimal supervision
- Manage multiple tasks under varying deadlines
- Communicate effectively with stakeholders
- Present information in appropriate written formats
Knowledge Requirements
- Microsoft, Excel, PowerPoint, Outlook
- Experience working with Spanish-speaking community members (preferred)
PHYSICAL REQUIREMENTS
- Basic operational skills (fingering, grasping, talking, hearing)
- Extensive use of hands and arms
- Ability to sit, stoop, kneel, crouch, or crawl
- Sedentary work capacity (up to 10 pounds force occasionally)
- Visual acuity for computer operation
- Office mobility for computer access
DIRECT REPORTS: N/A
Job Type: Part-Time (24 hours per week)
Salary: $18.50 - $20.56 per hour
Location: Winston-Salem, NC 27106 (reliable commute required)
Benefits
This is a part-time position and, according to the SSFC Employee Manual, only qualifies for the following benefits:
- SEP IRA Retirement Plan: Eligible after three months of employment.
- Holidays: Entitled to a pro-rated number of paid holidays.
- Bereavement Leave: Eligible for paid bereavement leave.
- Child and Family Involvement Leave: Eligible for pro-rated paid leave for child and family involvement activities.
- Benefits: will be pro-rated based on the number of hours worked and/or scheduled per week.