Program Assistant

• Case Management:
  • Serve as a point of contact for team members participating in the education assistance program.
  • Track and manage individual cases from submission through completion.
  • Provide timely responses to inquiries and support requests.
• Reimbursement Processing:
  • Review and verify documentation for tuition and fee reimbursements.
  • Ensure compliance with program policies and eligibility criteria.
  • Coordinate with finance and payroll teams to process payments accurately and on time.
• Registration Coordination:
  • Assist team members with course registration processes when applicable.
  • Maintain records of approved institutions, programs, and courses.
  • Monitor deadlines and ensure timely submission of required documentation.
• Payroll & Compliance Support:
• Collaborate with payroll to ensure accurate tax treatment of reimbursements.
• Maintain confidentiality and compliance with data privacy and employment regulations.
• Support audits and reporting requirements related to the program.
• Program Improvement:
  • Identify opportunities to streamline processes and enhance the employee experience.
  • Assist in updating program materials, FAQs, and internal communications.
  • Support data collection and reporting for program evaluation and improvement.

• Bachelor's degree in Business Administration, Human Resources, or a related field (or equivalent experience).
• 2+ years of experience in program administration, HR operations, or employee benefits.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with ServiceNow or case management systems.
• Familiarity with payroll processes and education reimbursement policies is a plus.

• Customer-focused mindset with a passion for supporting employee development.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working in a corporate HR or learning and development setting.

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