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Program Assistant - South Modesto

Sierra Vista Child and Family Services

Modesto, CA

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JOB DETAILS
SKILLS
Business Skills, Calendar Management, Child and Youth Services, Communication Skills, Crisis Intervention, Customer Relations, Data Entry, Detail Oriented, Develop and Maintain Customers, Diversity, Driver's License, File Maintenance, High School Diploma, Infection Control, Insurance, Legal Standards, Meeting Minutes, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Order Supplies, Prepare Correspondence, Presentation/Verbal Skills, Psychiatry and Mental Health, SQL Server Reporting Services (SSRS), Safety/Work Safety, Spanish Language, Telephone Skills, Time Management, VoIP (Voice over IP), Voice-Over
LOCATION
Modesto, CA
POSTED
Today
Description

The Program Assistant provides vital support to the program's operations. Their core responsibilities include answering phones, scheduling appointments, engaging with the community, managing reception duties for the office, ordering supplies, taking notes duringmeetings, and handling email correspondence. As a key member of the team, the Program Assistant ensures efficient administrative processes, fosters positive relationships with clients and stakeholders, and contributes to the overall effectiveness of Sierra Vista Child & Family Services in fulfilling its mission.

Qualifications:
  1. High school diploma or GED required. Coursework in business skills preferred.
  2. One year of training and/experience in an office setting preferred.
  3. Proficient in Microsoft Office Suite, Outlook, Excel, Word.
  4. Attention to detail, accuracy, and timeliness are required.
  5. Strong organizational skills and detail oriented.
  6. Bilingual Spanish required.
  7. A valid California driver's license is required of staff who have regular driving duties, and the driving record must meet the requirements of their position and be approved by the agency's insurance company
Essential Job Functions:
  1. Must be able to interact with clients, employees, and the public in a pleasant, positive, and professional manner.
  2. Ability to communicate ideas in oral and written form.
  3. Protect and honor individual integrity through confidentiality.
  4. Ability to work in a harmonious manner with subordinates, supervisors, and others.
  5. Ability to operate a multi-line telephone and voice-over internet protocol (VoIP).
  6. Ability to manage multiple tasks, follow up on work in various stages of completion, and meet deadlines.
  7. Ability to work with cultural/ethnic diversity.
  8. Physical, mental and emotional health adequate to perform duties.
Responsibilities:
  1. Adhere to all legal and ethical standards including but not limited to maintaining confidentiality of agency business.
  2. Greet clients and answer telephones in a polite, professional and pleasant manner.
  3. Schedule appointments as required based on program needs.
  4. Prepare routine correspondence, type letters, reports, data entry tasks, meeting notes, and other documents as requested.
  5. Create and maintain client files as needed.
  6. Basic knowledge of all agency programs.
  7. Orders office supplies and handles maintenance requests for the office.
  8. Responsible for preventing and controlling infection.
  9. Responsible for maintaining a culture of quality and safety.
  10. Effectively use de-escalation skills and techniques for crisis prevention.
  11. Properly administer the C-SSRS to help prevent suicide.
  12. Interaction is appropriate and sensitive to the client's culture. Interaction is appropriate for the client's developmental level.
Other:
  1. Attend all required meetings and trainings.
  2. Report any suspected child or dependent adult/elder abuse or neglect immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
  3. Report any client imminent danger to self or to others or gravely disabled immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
  4. Other duties as assigned.

About the Company

S

Sierra Vista Child and Family Services

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