Salary Range $20.00 - $22.00 Hourly
Position Type Full Time
Job Shift Day
Education Level Associates
Travel Percentage None
Category Admin - Clerical
Description
As a Program Assistant, you will maintain patient-centered care for clients receivingservices from the primary licensed Youth Assertive Community Treatment (ACT) program from the referral and intake process through ongoing treatment and discharge. You will report to the Program Director, and you will work primarily onsite.
Responsibilities:
Develop and track a staff safety and monitoring system to include staff check-ins, and respond in case of staff or client incident.
Responsible for managing medical records and supporting daily staff communication.
Responsible for facilitating monthly billing reporting and needs, insurance eligibility, electronic clinical record reporting, and additional record and reporting needed to sustain program functioning.
Maintain information of contact information for local service providers, first responders, community health agencies, housing, client and collaterals.
Develop proficiency with the use of CAIRS system and assessment due dates for clients.
Maintain hospitalization logs in the electronic clinical record to support billing functions.
Manage the referral, intake, treatment, and discharge process for the Youth ACT program on a daily basis
Compile and obtain all required documents for referral so program director can review referral quickly for potential admission.
Contact potential program participants to review the structure of program and client needs; schedule intake appointments by coordinating with program staff.
Support the Director with routine reporting and auditing documentation for accuracy and completion.
Communicate with program staff the results of audits and necessary documentation due.
Compile program data in a comprehensive manner, tracking any program required data, which could include client demographics, referral source, number of sessions per week, number of hours per session, critical events such as hospitalization and outcomes
Help develop program budgets, recording expenses, and tracking program spending
Schedule Psychiatrist/Psychiatric Nurse Practitioner appointments as directed by Director.
Record meeting minutes and develop reporting to be submitted to shareholders/referral sources.
Ensure that all appointments are correctly scheduled for program. Compile reports for ACT program for clinicians related to the accuracy and timeliness of documentation.
Complete and scan paper documents over to responsible Provider or attach to appropriate participant electronic clinical record.
Welcome Participants/visitors to the office and monitor waiting area for any safety or comfort concerns and respond.
Triage and manage the ACT main phone line, directing callers to the appropriate team member.
Responsible for maintaining office supply inventory and communicating with Director for program needs
Maintain the agency vehicle's cleanliness and fuel levels on a routine basis.
Accompany ACT team members into the community when a safety concern exists as directed by the Director.
Requirements and Education:
High School Diploma is required; Associate's degree and three years of related experience, preferred
A valid NYS driver's license required.
Benefits
Health care package: medical, dental, and vision
Tuition reimbursement
Paid time off
Holiday Pay
401 (K) plan
Life Insurance
Loan repayment assistance
Free training/CEU opportunities
About Northern Rivers
At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.
Northern Rivers Family of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.
Founded where the Mohawk and Hudson meet, like the rivers that shaped our region, Northern Rivers Family of Services helps change lives by shaping the future of those we serve throughout the Capital Region and beyond. We are a family of human services agencies who work together and are committed to helping children, adults, and families. Northern Rivers was formed in 2012 as a necessary response to times of declining resources and increasing demand for services. We are the parent organization to Parsons Child & Family Center (founded in 1829) and Northeast Parent & Child Society (founded in 1888). Our quality of care, depth of programs, combined size, and passion for the mission make us a leading provider. Informed by our 188-year heritage, our 1,400-strong workforce provides services for 16,000 children, adults, and families throughout 36 counties in New York state.
Mission: Empowering children, adults, and families to change their lives and build stronger communities.
Vision: Northern Rivers leads the way in providing coordinated, innovative, comprehensive, and responsible delivery of human services.
Values: Northern Rivers is guided by a set of universally accepted principles that guide the actions of every member of our family. We organize these values through the acronym HOPE: Honor: To help others is the highest calling; we strive to do what is right for those in our care; Optimism: We believe things can get better if we work together, aim higher, and set meaningful goals; Progress: Every day provides an opportunity to improve, and we promise to continue striving; Excellence: We hold ourselves to the highest standards, because our communities deserve the best from us.
Core Principles: Every member of the Northern Rivers family is guided by a set of five core principles that guide the way we treat our clients and each other: cultural competence, family- and youth-driven, strengths-based, safety, and trauma-informed.