Program Assistants

Announcement

Details

Open Date 08/10/2026 Requisition Number PRN45868B Job Title Program Assistants Working Title Genetic Counselor Assistant Career Progression Track S00 Track Level S2 - Intermediate, S1 - Entry Level Support FLSA Code Nonexempt Patient Sensitive Job Code? Yes Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

Monday - Friday, 8:00 a.m. - 4:30 p.m. Hours may vary based on operational needs.

Opportunities for a hybrid telework schedule may be considered after the initial training period, provided the arrangement is supported by operational needs and individual performance. Telework arrangements are not guaranteed and may be modified or discontinued at any time based on business requirements or performance. Employees approved for hybrid telework must provide their own private workspace, secure internet connection, and demonstrate the ability to work independently.

VP Area U of U Health - Academics Department 00848 - Pediatric Administration Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $16.12 to $21.81 Close Date 11/07/2026 Priority Review Date (Note - Posting may close at any time) Job Summary

Job Summary:

The Division of Neurology in the Department of Pediatrics at the University of Utah Spencer F. Eccles School of Medicine is seeking a Genetic Counseling Assistant (GCA). This position provides clinical, research, and administrative support to physicians, genetic counselors, and other staff within the Department of Pediatrics and the Center for Pediatric Personalized Medicine at Primary Children's Hospital.

The GCA works closely with patients and their families while assisting with appointment scheduling, preparation of genetic pedigrees through patient chart review, identification of potential research participants, and collection of informed consent documentation. Additional responsibilities include supporting regulatory compliance activities, such as adverse event reporting, and coordinating a variety of clinical, research, and administrative functions that support patient care and ongoing research initiatives.

This position is posted at multiple job levels. Each level has distinct qualifications, responsibilities, which will be evaluated during the selection process. Final placement, including the associated pay rate, will be determined based on business needs and budget considerations.

Department Summary:

The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/. Mutual respect and appreciation are highly valued in the department.

Benefits Summary:

The University of Utah offers a comprehensive benefits package including:

• Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Employee Health Requirements:

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Responsibilities

Essential Functions:

Provide daily assistance in support of one or more programs for the university. Schedule meetings and special events. Answer questions from the public. Assist in the development of promotional and informational program materials. Coordinate volunteer schedules and training. Responsibilities may include fundraising, budgeting, and community outreach for assigned program(s).

Basic clerical and office duties, including:

• Assembles necessary documents and supplies.
• Effectively uses computer applications as needed in the office setting.
• Schedules, coordinates, and monitors appointments and testing.
• Maintains medical records and other information.
• Maintains inventory of supplies, ordering and restocking as needed to ensure availability for patient care.
• Accurately documents patient and family genetic history and vital information into the medical record and into research databases.
• Communicates with patients and providers via telephone, fax, e‐mail, and U.S. mail.
• Assists in coordinating program meetings and case conferences.
• Under the direction of the provider, assigns procedural and diagnostic coding to encounter forms.
• Conducts pre‐authorizations, referrals, etc in accordance with third party insurer requirements.
• Facilitates timely billing by completing the necessary documentation.

Research functions:

• Screens participants by assessing eligibility for research protocols and potential for commitment to project.
• Collects and tracks research consent from study participants.
• Disseminates information about the project and implements recruitment enhancement strategies.
• Monitors participant progression throughout study and conduct evaluation at end of study.
• Coordinates clinical patient information according to research protocols and assist the researchers with gathering pertinent clinical information.
• Follows techniques of clinical research coordination and practices, FDA Good Clinical Practices (GCP), and clinical research standard operating procedures to ensure compliance with Intermountain policy and procedure, research sponsors and Federal rules and regulations.

Clinical functions within acceptable standards of care including:

• Processes patient referrals from medical care providers and self‐referrals from patients to genetic counseling; coordinates referral of genetic counseling patients to other specialties and providers.
• Prioritizes (triages) patient scheduling to identify emergent needs through phone, electronic and walk‐in communication, in accordance with established guidelines and protocols.
• Schedules appointment times and sends introductory packet to each scheduled patient.
• Prepares patient record to include obtaining patient and family genetic and medical history and generates a pedigree for the genetic counselor.
• Provides patient education as directed (content reflects specific genetic assistant training, guidelines, care process models, protocols) and documents the education.
• Assists genetic counselor during the genetic counseling session with paperwork, preauthorization's, pedigrees, etc.
• Assists with consenting patients to research, in accordance with established guidelines and protocols.
• Preauthorizes patients for genetic testing, including in‐depth knowledge of genetic testing criteria as it pertains to various insurance companies, HMOs, PPOs, and Medicare/Medicaid.
• Works with laboratories and insurance companies to facilitate completion of genetic testing for patients.
• Coordinates incorporation of patient information into electronic medical record, including intake forms, physician and patient letters, and test results.
• Following provider instructions, demonstrates accurate, timely and efficient follow through, tracks and reports testing results to genetic counselors.
• Track patient information, genetic test results, medical records, family history, and input information into tracking database.
• Actively participates in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.).

Other duties as assigned (i.e. data entry, expense tracking, patient chart reviews, etc…)

The following job levels and associated pay rates will be considered based on job placement. Final placement, including the corresponding pay rate, will be determined by the department in alignment with business needs and budget considerations.

Program Assistant, I

Perform routine tasks as directed and under close supervision.

Requires little to no related experience.

This is an Entry-Level position in the Support track.

Job Code: SZ3721

Grade: S13

Expected Pay Range: $16.12 to $20.29

Program Assistant, II

Completes routine tasks under moderate supervision.

Requires at least 1 year of related experience.

This is an Intermediate Level position in the Support track.

Job Code: SZ3722

Grade: S14

Expected Pay Range: $17.33 to $21.81

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Program Assistant,, I: Requires little to no related experience.

Program Assistant,, II: Requires at least 1 year of related experience.

Preferences

Preferences:

• CITI Good Clinical Practices (GCP) certification.

The Department will screen applicants according to the identified preferences.

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • What is your highest level of completed education?

• None

• High School Diploma or Equivalent

• Associate Degree

• Bachelor's Degree

• Master's Degree

• Doctorate Degree

• • How many years of related work experience do you have?

• Less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more, but less than 6 years

• 6 years or more, but less than 8 years

• 8 years or more, but less than 10 years

• 10 years or more, but less than 12 years

• 12 years or more, but less than 14 years

• 14 years or more

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter