Program & Branch Manager – I/DD Services

Overview:

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

 

Help at Home is seeking an experienced and compassionate Program & Branch Manager – I/DD Services  to oversee client services supporting individuals with Intellectual and Developmental Disabilities (I/DD)throughout the state of Mississippi.

 

In this key leadership role, you will have end-to-end responsibility for the operational performance, service quality, client experience, and team performance within your assigned geographic area. You will lead a team of Care Supervisors and administrative professionals while partnering closely with clinical, intake, and regional leadership to ensure individuals receive reliable, high-quality services that meet their needs.

 

The ideal candidate is a strong people leader who understands the importance of person-centered care, client and family relationships, regulatory compliance, operational excellence, and consistent service delivery. This is an opportunity to make a meaningful impact by ensuring individuals within the I/DD community receive the quality support and services they deserve. This is a remote -based role and will require travel to branch locations within the state of MS. 

 

Our Benefits: 

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities:

What You'll Do:

• Organizes and administers all services and office operations with the service areas.
• Implements and interprets service and operations policies, and ensures compliance within state/federal/local and company guidelines.
• Interprets and monitors compliance of EVV operations.
• Performs monthly service calls to approx. 10% of clients to ensure workers are performing to standard and that clients are fully satisfied with services.
• Calculates weekly case counts and enters into tracking system.
• Monitors, analyzes, and reports on key performance indicators and adjusts for meeting Company guidelines.
• Tracks and reviews Branch’s financials to attain profitability.
• Sets weekly goals for staffing, recruitment, and referrals.
• Collaborates with Area Director to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Maintains liaison with local contracting entity with regard to services and operations.
• Supervises the implementation of trainings in accordance with company/service guidelines, and oversees training of Staffing Supervisors.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Advertises, markets, and promotes growth campaigns to offer services to local AAA, hospitals, and discharge planners.
• Performs other related duties as assigned.
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

 

Qualifications:

What You'll Bring:

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associate’s degree or equivalent industry experience required (e.g. at least three years of experience in social service administration or in provision of in-home services to the elderly and/or disabled). Bachelor’s degree preferred.
• Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation.
• Strong working knowledge of all program rules, procedures, and standard company rules and procedures.
• Previous experience in management.

Management Authority:

• Makes staff decisions – hiring, firing
• Conducts performance reviews
• Trains other associates
• Directs work of other associates
• Direct workflows for entire team

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range: USD $55,000.00 - USD $60,000.00 /Hr.