Program Compliance and Performance Analyst - ANALYST III
Salary
$59,460.00 - $77,292.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
IHA-02816 06/05/2026
Department
Colorado Department of Human Services
Division
OES - Child Support
Opening Date
06/05/2026
Closing Date
6/18/2026 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1575 Sherman Street Denver, CO 80203
Hiring Pay Rate
$4,955 - $6,441 Monthly
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
adam.york@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Department Information
Residency Requirement
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Division of Child Support Services
The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.
This work unit leads the Colorado Child Support Services (CSS) program by assessing and improving program compliance and performance. The purpose of the unit is to continuously enhance the operation of Colorados CSS program by providing quality supervision and guidance to 54 county CSS programs. The unit's aim is to improve county program compliance and performance, maximize their ability to provide quality CSS services to the public and increase child support collections, and accomplish compliance and performance goals providing assurance that public dollars are expended in a cost efficient manner.
Description of Job
Weekly Hybrid Working Arrangements
Minimum 2 days In Office and Maximum 3 days Remote Work
Please note: Work arrangements are subject to change at any time.
The purpose of this position is to:
Support counties in program compliance and performance management through county collaborative action plans and data analysis.
Act as a regional representative to support county child support programs with policy and program compliance and performance management efforts.
Act as subject matter expert for the Colorado Vital Events System (COVES) interface and associated audits.
Act as a subject matter expert in the areas that are assigned to the position.
Develop program compliance and performance management goals and objectives, that are aligned with the Division's strategic plan, by regularly reviewing program data.
Analyze effectiveness of program goals, initiatives, and objectives; negotiate and implement changes.
Recommend changes to program initiatives and policies to the Division Leadership Team and then design and implement.
Improve statewide program compliance, performance and effectiveness, and ensure policy compliance with statutory and regulatory requirements.
Use a variety of adult learning instructional design methods to equip staff with the knowledge, practical skills, and motivation to carry out work-related tasks aimed at meeting program outcomes.
Provide formal and informal training to the Division as well as to county staff on various subject matters.
Create and foster partnerships with county partners by regularly visiting and engaging with the county CSS programs.
Job Duties:
Regional Representative/County Compliance and Performance Management Analyst
Child Support Program Subject Matter Expert
Training Design, Development & Delivery
Colorado Vital Events System (COVES) Interface Program Expert
Conduct COVES Audits
Other Duties as Assigned
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications:
Six (6) years of relevant experience in the child support services program that includes process improvement, quantitative or qualitative data evaluation and/or performance management duties aimed at informing program and policy decision-making.
OR
A minimum of at least Two (2) years in relevant child support experience in process improvement, quantitative or qualitative data evaluation and/or performance management duties aimed at informing program and policy decision-making in combination with related education in Public Administration, Human/Social Services, or related degree that totals 6 years.
Substitutions:
Additional appropriate education will substitute for the required experience on a year-to-year basis (up to 4 years). Minimum of two years in child support services program work is required.
Preferred Qualifications:
COWINS Partnership Agreement: Relevant years of State service should be considered as a preferred qualification and given weight under the process. Part-time relevant years of State service will be prorated.
TRANSFERS ONLY: Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.
Relevant years of State service contribute to a candidates position-related knowledge, skill, ability, behavior, or other posted competency
Ability to use performance and compliance data, and performance and process improvement strategies to improve outcomes and ensure compliance with regulations and law.
Ability to conduct a comprehensive review and analysis of all factors affecting a performance measure and compliance requirements.
Ability to derive logical conclusions from available information, utilizing a combination of judgment and formal guidance, to determine if program objectives and compliance with regulations have been met.
Ability to analyze multiple sources of information to increase performance and monitor compliance across counties.
Ability to effectively communicate in both written and verbal formats to high level audiences
Experience synthesizing and delivering complex information for use at a management level
Experience presenting data and key findings to high level audiences
Ability to create recommendations for the graphic presentation of performance data
Experience proactively identifying and addressing potential areas of risk
Experience in continuous quality improvement
Proven organizational skills
Experience with the Automated Child Support Enforcement System (ACSES)
Proficiency in Microsoft Office suite, specifically PowerPoint and Excel, and G-Suite including Gmail, Hangouts, Calendar, and Docs, Sheets, Slides, and Forms
Conditions of Employment:
1075 background check (access to Federal Tax information) and reference check required.
This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
Valid US Drivers License required
Travel - Position may be required to travel throughout the State on a frequent basis to meet with and provide training to county partners or to travel out of state to annual conferences
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Explain why the prior termination or resignation should not disqualify you from the current position.
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu
of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
CDHS Selection Process Explanation:
Employment history is calculated on a full-time basis (40/hours per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Minimum Qualification Screening Process:
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.
Comparative Analysis Process - Structured Application Review:
After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.
Your Work Experience/Job Duties:
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. Ensure this information is documented in the Work Experience section of the application.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Supplemental Questions:
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
Appeal Rights:
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here.
You must be deliver the official appeal form to the State Personnel Board:
By email (dpa_state.personnelboard@state.co.us), or
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Directors Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.
Supplemental Information
The Assessment Process
For additional recruiting questions, please contact Adam.york@state.co.us.
About Us & Benefits:
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program.
Our Values:
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
ADA Accommodations:
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.
EEO Statement:
The State of Colorado is an equal opportunity employer
We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.
The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application:
Toll Free Applicant Technical Support
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agencys contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
02
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.
03
If you are a current or former State of Colorado employee, please list your employee number (starts with 997…). Your application may be considered incomplete if you do not provide this information. An incomplete application may not move forward in the Selection process. If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience).
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Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
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This position requires frequent travel to provide training. Please acknowledge below that you are willing to meet this condition of employment:
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Regulations and policies often evolve to meet new legal or program requirements. How do you stay informed about changes to local, state, or federal guidelines? Please provide an example of a time you had to adapt your workflow or update a process to ensure compliance with a new policy or mandate.
07
If you identified a consistent error or a failure to meet program standards, what steps would you take to address it? How do you approach documenting these findings formally, and what role do you see yourself playing in helping a program prevent that issue from recurring?
Required Question
Employer State of Colorado
Address See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website https://careers.colorado.gov/