Program Coordinator, ADA Parking

Job Description

Transportation Services has an outstanding opportunity for a Program Coordinator to join the Sales & Administration team.

About this Opportunity

The Transportation Services Sales & Administration (S&A) Office issues transportation products to staff, faculty, students, departments and outside agencies. Under the general direction of the Sales and Administration Manager, the ADA Parking Program Coordinator plays a key role in managing the ADA parking program within the Administration (S&A) Office. This includes tracking citation issuance, appeals, collections, and vehicle impound processes. The coordinator ensures compliance with the Americans with Disabilities Act (ADA), Washington Administrative Code, and internal policies, while continuously improving procedures to enhance customer service and operational efficiency. 

Key Responsibilities

ADA Parking Program Management (50%) 

• Implement and monitor established procedures for ADA parking program operations, ensuring compliance with federal, state, and local accessibility regulations. 

• Track and interpret policy changes related to ADA parking standards, enforcement practices, and vendor coordination. 

• Manage ADA parking-related vehicle issues, including impound exceptions and appeals, and coordinate with customers, internal teams, and external partners to ensure equitable resolution and accurate documentation. 

• Monitor and process ADA parking permit validations, adjustments, and refund requests, ensuring seamless customer service and adherence to accessibility guidelines. 

Appeals & Adjudication (25%) 

• Coordinate and process citation appeals, dismissals, and manual citations. 

• Ensure timely, fair adjudication of appeals in compliance with regulations. 

• Conduct follow-ups and recommend service improvements. 

Customer Service & Communication (20%) 

• Provide accurate information to students, staff, and the public regarding ADA policies and procedures. 

• Respond to inquiries, resolve complaints, and escalate unresolved issues as needed. 

• Review communication materials, including annual and quarterly mailings to ensure accurate content related to accessible campus parking and other transportation options. 

• Represent the S&A team at meetings and events. 

• Serve as a liaison between Transportation Services and the Disability Services Office, in collaboration with the Dial-a-Ride program. 

Program Development & Compliance (5%) 

• Monitor program performance against goals and targets; identify gaps and recommend solutions. 

• Coordinate Lean initiatives to streamline ADA assignment and administration processes. 

• Serve as the primary contact for ADA compliance questions. 

• May perform duties of a Program Assistant and other tasks as assigned. 

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

·       High school graduation or equivalent AND two years of experience administering compliance with policies and procedures OR equivalent education/experience. 

Preferred Qualifications

·       Bachelor’s degree. 

·       Knowledge of the current parking programs, products, services and systems at the University of Washington, including but not limited to citation adjudication, vehicle databases and the Washington Administrative Code. 

·       Demonstrated experience in process documentation, including training materials and standard operating procedures.  

·       Prior experience in customer service and de-escalations regarding citation payments and appeal adjudications.  

·       Demonstrated ability to confidently interact with the public and customers. 

·       Skilled in interpersonal communications and conflict resolution, both in person and in writing. 

·       Exceptional organizational skills and attention to detail. 

·       Demonstrated ability to work with minimal supervision and independently manage priorities for multiple projects with diverse timelines and potentially conflicting deadlines. 

·       Demonstrated proficiency with Microsoft Office, including Word and Excel. 

Working Conditions

·       Must be able to stand and/or sit for long periods of time 

·       Must be able to work in a non-smoking environment. 

·       Regular and predictable attendance is required. 

Compensation, Benefits and Position Details

Pay Range Minimum:

$47,256.00 annual

Pay Range Maximum:

$63,156.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or

dso@uw.edu

. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.