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Program Coordinator – Advocacy

Iconma

Remote, IN(remote)

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JOB DETAILS
SALARY
$27.50–$30.86 Per Hour
SKILLS
Artificial Intelligence (AI), Auditing, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Data Management, Data Migration, Data Quality, Develop and Maintain Customers, Documentation, Documentation Standards, Event Management, Health Plan, High Tech Industry, Logistics, Master Data Management (MDM), Multiplatform/Cross-Platform, Onboarding, Organizational Skills, Product Marketing, Project/Program Coordination, Public/Media/Press/Analyst Relations, Publications, Regulatory Compliance, Reporting Dashboards, Sales Pipeline, Slack, Spreadsheets, Standard Operating Procedures (SOP), System Migration, Training/Teaching
LOCATION
Remote, IN(remote)
POSTED
4 days ago
Our Client, a Software company, is looking for a Program Coordinator – Advocacy for their Remote location.
 
Responsibilities:
  • Advocacy Program Support: Assist with sourcing and maintaining the customer advocate pipeline.
  • Support 1:1 reference requests, track usage, and help maintain accurate customer attributes in the reference database.
  • Content & Asset Coordination: Support the workflow for customer success stories and other advocacy assets from initiation through publication. Coordinate across internal teams to keep projects moving.
  • Speaker & Event Support: Assist with speaker list management, outreach coordination, and logistics support for events.
  • File & Data Migration: Support the migration of advocacy-related files, records, and assets across platforms and systems. Document migration workflows and flag data quality issues.
  • Database & Program Audits: Conduct regular audits of the reference database and advocacy program records to ensure accuracy, completeness, and compliance with program standards. Identify and resolve duplicate, outdated, or missing records.
  • Process Documentation: Help document and maintain standard operating procedures for both program and data management activities.
 
Requirements:
  • Basic Client CRM
  • Strong organizational & project coordination skills — juggling simultaneous story workflows, approvals, and event logistics across many stakeholders
  • Clear written communication — drafting customer-facing FYI/approval emails, internal status updates, and slack follow-ups independently.
  • Spreadsheet proficiency (Google Sheets / Excel) — the team relies heavily on shared customer story inventory trackers
  • Comfort with data quality work — auditing records, flagging discrepancies, resolving duplicates
  • Teachable Skills:
  • ReferenceEdge — preferred but learnable on the job; the team can train someone patient and process-oriented
  • Reference program mechanics — how to match advocates, track usage, prevent fatigue; learnable with good onboarding
  • Customer approval/FYI workflows — the nuances of when to request vs. notify are team-specific and easy to train
  • Event logistics coordination — manageable for someone with general project coordination experience
  • Client reporting & dashboards — if they know the platform at a basic level, building advocacy-specific views is trainable
  • Optional (Nice-to-Have) Skills:
  • Basic understanding of PR or media relations processes (given the quote sourcing and press coordination work) 5
  • Familiarity with data/tech industry terminology — helps when working with product marketing on stories about MDM, AI, data governance, etc.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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