Administrative Skills, Call Volume, Cancer, College Level Faculty, Communication Skills, Consulting, Electronic Medical Records, English Language, Epic Systems, Fax Machines, Genetics, Genomics, Health Science, Healthcare, Healthcare Providers, Medical Records, Medical Terminology, Multilingual, Multitasking, Organizational Skills, Patient Assessment, Patient Care, Presentation/Verbal Skills, Project/Program Coordination, Risk Analysis, Scientific Research, Spanish Language, Telephone Skills, Testing, Writing Skills
We are seeking a Program Coordinator (Clinical Cancer Genomics - CCG) for an initial 12-month contract in Duarte, CA. This position will start onsite and will eventually become hybrid!
Pay: $29.00/hour
Shift: 8:00am-4:30pm PST, Monday-Friday
Position Summary:
The program coordinator under the general direction of the Business Manager provides research support to the Director and Chief of Clinical Cancer Generics within the department of Population Sciences, an d an Assistant Clinical Professor and four cancer genetics clinicians who provide genetic cancer risk assessment for patients and several satellite clinics. The coordinator will assist in the appropriate triaging of patients, obtain relevant patient information and medical records prior to an appointment, ensure that necessary follow-up appointments are scheduled and completed as well as assist with ongoing communication with patients and referring healthcare providers. The coordinator will also play a critical role in managing point-of-care services.
- Schedules and/or reschedules patients into the appropriate Genetics clinic while ensuring clinician template utilization and optimization and accommodating patient preferences.
- Facilitates care coordination for patients in the enterprise-wide clinic, Duarte, and Lennar through collaboration with each clinic’s on-site coordinator and the clinical staff.
- Work with NPS to help coordinate authorization and scheduling of patients from the community sites at Duarte and new patients.
- Coordinating various scheduling work queues (outbound, NPS, community sites) and moving orders as needed to the appropriate queue.
- Acts as the point person and coordinator for urgent consult requests.
- Sends orders for diagnostic tests to appropriate department. Assures that documentation indicating the date of service and the visit number accompanies the orders for diagnostic testing.
- Receives and manages phone calls from patients and departments regarding care coordination and concerns related to patient care.
- Maintains and forwards faxes to providers.
- Manage messages in Epic regarding non-patient care matters (scheduling, other inquiries).
- Verifying receipt of completed family history, tests results (when indicated), and medical records as obtained by New Patient Services prior to the appointment and working to reschedule patients when necessary.
Position Qualifications:
-Bilingual in English/Spanish is preferred
- Must have some EMR experience (EPIC is a plus)
- Must have scheduling experience in a fast-paced clinic setting
- Experience with high volume phone calls and heavy work queue
- Bachelor’s Degree Preferred. Experience may substitute for degree.
- 3 or more years of progressively responsible experience in a healthcare environment, the conduct of health science research or an equivalent combination of education and experience.
- Excellent verbal communication and telephone skills.
- Excellent written communication skills.
- Knowledge of Medical Terminology
- Possess a high level of administrative and secretarial skills and versatility in use of PC’s and related office software.
- Ability to interface with internal/external people at all levels.
- Handle multiple tasks simultaneously.
Apply Today!
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