Program Coordinator for Children Mobile Crisis Team

VNS Health

Bronx, NY

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JOB DETAILS

SALARY

$70,200–$87,700 Per Year

SKILLS

Behavioral Health, Child and Youth Services, Clinical Competency, Communication Skills, Community Health, Computer Skills, Contract Requirements, Corrective Action, Crisis Intervention, Customer Support/Service, Documentation, Driver's License, Healthcare, Interpersonal Skills, Maintain Compliance, Microsoft Excel, Microsoft Word, Nonprofit, On Call, People Management, Plan Meetings, Problem Solving Skills, Project/Program Coordination, Project/Program Management, Psychiatry and Mental Health, Psychology, Quality Management, Quality Metrics, Record Keeping, Regulatory Requirements, Safety/Work Safety, Social Work, State Laws and Regulations, Systems Analysis, Team Lead/Manager, Team Player, Writing Skills

LOCATION

Bronx, NY

POSTED

2 days ago

Overview

Supervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision.

• Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times. • Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies. • Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements. • Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Follows up as needed. • Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements. • Oversees compliance of quality and performance indicators and supervises staff to achieve goals. • Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program. • Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients. • Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping. • Ensures established program financial targets are consistently met in all categories. • Educates and supervises team regarding client safety issues when in the field visiting with clients. • Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed. • Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training. • Represents VNS Health on internal and/or external committees in the community when requested. • Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames. • Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members. • Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management. • Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate. • For Mobile Crisis: • Participates in after-hours triage for screening referrals as needed. • Conducts field visits a clinical member of the Mobile Crisis team. • Participates in special projects and performs other duties as assigned.
Qualifications

Licenses and Certifications:
Valid New York State driver's license may be based on program needs preferred For Health Home, CCM and Wellness : Current license and registration to practice as a Social Worker, Psychologist, Marriage and Family Therapist, Mental health Counselor or other related license in New York State preferred For Children's Health Home Program: Child and Adolescent Needs and Strengths New York (CANS) certification. Must complete necessary training to administer the CANS NY assessment in the UAS system within 60 days of start date preferred

Education:
Master's Degree in Social Work, Education or related field from an accredited college or university required

Work Experience:
Minimum three years of experience in a community mental health setting required Minimum of one-year of supervisory experience required Effective oral, written and interpersonal communication skills required Proficient with personal computer skills including Microsoft Word and Excel required Crisis intervention experience preferred For Children's Services: Prior experience in working with children and adolescents required

Pay Range

USD $70,200.00 - USD $87,700.00 /Yr.
About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.

About the Company

VNS Health

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