Program Coordinator I (Eligibility Coach) / 60013700

Program Coordinator I (Eligibility Coach) / 60013700

Salary

$45,300.00 - $77,000.00 Annually

Location

Statewide, SC

Job Type

FTE - Full-Time

Job Number

190355

Agency

Department of Health and Human Services

Division

Eligibility, Enrollment, and Member Services (EEMS)

Opening Date

07/08/2026

Closing Date

7/21/2026 11:59 PM Eastern

Class Code:

AH35

Position Number:

60013700

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN08

Hiring Range - Min.

$45,300.00

Hiring Range - Max.

$46,920.00

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

Failure to provide detailed and complete information may result in your application not being referred.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

The Agencys mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in EEMS Training & Staff Department, Statewide.

This is an in-office role and not a telecommute or remote position

Are you the One? We are looking for an Eligibility Coach who will coordinate, plan and deliver training for Eligibility Enrollment and Member Services (EEMS). Delivers training and development plan complete with instructor- led and on-line materials, instructions, and learning resources needed to improve employee training and performance. Stays current on EEMS process and policy changes and the latest tools, techniques, technology, and resources needed to improve employee training and performance.

• Deliver EEMS training to support timely and accurate eligibility decisions. Trains eligibility workers, Supervisors and admin staff regarding Medicaid policies & procedures as well as systems. Conducts ongoing training through a combination of distance learning, one on one instruction and instructor led learning. Provides course assessments to each trainee.
• Improve EEMS training processes and material as necessary. Tracks, compiles, and reviews collected data from trainee surveys, course feedback, course assessments and provides weekly status. Follows common methodology and standard training developments processes.
• Attend staff meetings and trainings to stay abreast of agency policies and procedures to include train-the-trainer. Serve as a liaison with agencies who serve the Medicaid population. Represent Eligibility, Enrollment and Member Services on various committees and participate in events or projects that promote the mission of the agency. Stays current with workflow by processing a minimum of 3 cases a month when not assigned to a training track.
• Other related duties.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements

A High School Diploma and five (5) years of Medicaid Eligibility experience.

An equivalent combination of education and experience may be considered with prior State Human Resources approval.

Preferred Qualifications: A bachelors degree and at least two (2) years relevant program experience. Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software, strong project management and organization skills with the ability to manage multiple projects, schedules and timelines. Candidate must have excellent verbal and written communication skills.

Additional Requirements:

• Occasional overnight travel.
• Requires holder to drive routinely.
• Overtime and/or weekend work with Deputy approval.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office Role

Preferred Qualifications

• Knowledge of instructional best practices and adult-learning methods, principles, and practices.
• Good interpersonal skills including establishing and maintaining effective working relationships, encouraging staff, providing feedback, mentoring, and leading.
• Strong communication skills (verbal and written) with eligibility staff and all levels of management.
• Strict adherence to training philosophy, processes and materials.
• Ability to analyze problems, identify solutions, and implement improvements.
• Certification from talent of training associations a plus.

Additional Comments

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Please, thoroughly complete the Education and Work Experience sections of your application and the Supplemental Questions. Failure to provide detailed and complete information will result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. You may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand, and agree with the above.

• Yes
• No

02

The established hiring range for this position is $45,300 to $46,920. Do you accept this range??

• Yes
• No

03

Do you have a High School Diploma or higher?

• Yes
• No

04

Do you have five (5) years of Medicaid Eligibility experience?

• Yes
• No

05

Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD214 Form with your job application in order to qualify and claim this preference.

• Yes
• No

06

How did you hear about this career opportunity?

Required Question

Employer State of South Carolina

Agency Department of Health and Human Services Address 1801 Main Street, Suite 224

Columbia, South Carolina, 29201

Phone 803-898-2670

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.