Program Coordinator II (Ticket Operations Coordinator)

Position Details

Position Information

Recruitment/Posting Title Program Coordinator II (Ticket Operations Coordinator) Job Category URA-AFT Administrative Department Athl - Ticket Office Overview

The Rutgers Division of Intercollegiate Athletics sponsors 24 intercollegiate sports, comprised of 14 women's and 10 men's programs, that compete at the Division I level. The Scarlet Knights are members of the prestigious Big Ten Conference, the nation's premier academic and athletic conference, after officially joining the league on July 1, 2014. Known as "The Birthplace of College Football, Rutgers hosted Princeton on Nov. 6, 1869 in the first intercollegiate football game, with RU earning a 6-4 victory.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Program Coordinator II (Ticket Operations Coordinator) for the Athletics Ticket Office. This position works under the general supervision of the Assistant Athletic Director, Ticket Operations.

Among the key duties of the position are the following:

• Assists in the overall administration of Ticket Operations which includes the daily management of the Paciolan ticketing system (build events, create & maintain eVenue online sales platform, build renewal applications and provide reporting as needed).
• Serves as the primary ticket office liaison for Wrestling, Men's Lacrosse and outside events as assigned.
• Develops, maintains and analyzes ticket sales, attendance and revenue reports.
• Supports the Marketing and Communications department with email marketing communications.

FLSA Nonexempt Grade 03 Salary Details Minimum Salary 52602.480 Mid Range Salary 64788.980 Maximum Salary 76975.480 Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time Working Hours Standard Hours 37.50 Daily Work Shift Work Arrangement

This position requires a fully on-site work arrangement.

Union Description URA-AFT Administrative Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor's Degree, preferably in Business Administration, Marketing or Sport Management, or an equivalent combination of education and/or experience.

Certifications/Licenses Required Knowledge, Skills, and Abilities Preferred Qualifications

• 1-2 years of ticket office experience.
• Knowledge of Paciolan or other ticketing platforms and Salesforce CRM.
• Proficiency in Microsoft Excel and other reporting tools.
• Strong analytical and organizational skills.
• Ability to interpret data and communicate findings clearly.
• Strong attention to detail and problem-solving abilities.

Equipment Utilized

• Microsoft Office Suite.
• Paciolan (Ticketing System).
• Salesforce CRM.
• Adobe Campaign & Eloqua.

Physical Demands and Work Environment Special Conditions

Posting Details

Posting Number 26ST1237 Posting Open Date 06/12/2026 Special Instructions to Applicants

All applicants must complete and attach in the "Applicant Document" section under "Affirmation of Association with a Prospective Student-Athlete Form" the Affirmation of Association with a Prospective Student-Athlete form (provided in the link below)

https://scarletknights.com/documents/2025/6/12/IAWP_Affirmation.pdf

Regional Campus Rutgers University-New Brunswick Home Location Campus Livingston (RU-New Brunswick) City Piscataway State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a Bachelor's Degree, or an equivalent combination of education and/or experience?

• Yes

• No

• • Are you currently a member of URA-AFT?

• Yes

• No

Applicant Documents

Required Documents

• Resume/CV
• Affirmation of Association with a Prospective Student-Athlete Form

Optional Documents

• Cover Letter/Letter of Application
• List of Professional References (contact Info)