Program Coordinator - Supervisory (Madison)

PROGCOORD07132026-1

JOB TITLE: Program Coordinator: Community Employment and Support Services (Partners with Industry/Supported Employment) (Supervisory)

Bargaining Unit Status: Non-Bargaining Unit

FULL-TIME (hours per week: 40) Work Schedule: Monday-Friday, 7:00 AM - 4:00 PM

EDUCATIONAL QUALIFICATIONS:

Master's degree from an accredited college in rehabilitation, psychology, social work, sociology, counseling, or a related discipline (a combination of equivalent education and work experience may be considered).

EXPERIENCE QUALIFICATIONS:

• Minimum of three years' experience in rehabilitation, non-profit facility, or comparable setting in the area(s) of vocational rehabilitation, mental health counseling, service delivery, or case management.
• Working knowledge of the broader rehabilitation movement, CARF, Alabama Department of Rehabilitation Services, ADA, and relevant DOL guidelines.
• Strong working knowledge of disability management and awareness.
• Ability to supervise professional staff and to oversee the operation of a major vocational program.
• Ability to supervise and critique formal departmental reporting requirements as well as compose acceptable individual reports.
• Knowledge of local job markets.
• Understanding of vocational implications of different disabilities.
• Proficiency in Microsoft Office and ability to acquire, in a reasonable period, proficiency to operate current accounting and payroll software and any other organizational software required in the daily performance of duties.
• Professional Certification of or equivalent certification preferred: Certified Rehabilitation Counselor, Licensed Professional Counselor, or Licensed Clinical Social Worker.

OTHER QUALIFICATIONS:

• Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver's license, and/or the required level of personal auto insurance.
• Must be able to complete a background check, per company requirements, satisfactorily.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability in communicating in spoken conversation - adequate volume of speech.
• Adequate ability in writing/reading/mathematics.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Strong organizational, project planning, and management experience with proven analytical and multitasking skills.
• Superior listening, verbal, and written communication skills.
• Proficiency in general reporting and basic case file management.

IMMEDIATE SUPERVISOR:

Director of Vocational Services

POSITIONS SUPERVISED:

All program-specific staff.

JOB RESPONSIBILITIES SUMMARY:

Ability to plan and coordinate a program and its activities while ensuring implementation of policies and practices as outlined by compliance standards. Work professionally and promptly with referral sources and ensure service delivery meets the needs of the consumer and the referral source. Must be organized, detail-oriented, keep updated records, and support growth and program development.

ESSENTIAL FUNCTIONS:

• Administer the department in compliance with Phoenix procedures, relevant regulatory guidelines, and program goals.
• Provide overall supervision and management of the department.
• Be familiar with the procedures of ADRS, such as those about facility services and current fee-for-service requirements, CARF standards, DOL standards, and the standards for any other agency as might be appropriate to ensure that the department and its services follow all applicable standards.
• Be responsible for ongoing and annual written job performance evaluations on each employee supervised. Make work assignments as appropriate and ensure staff coverage of the department.
• Monitor the routine functioning of the department, including reviewing staff requests for equipment, approval of supply purchases, approval of staff requests for leave, approval of timesheets, monitoring appropriate departmental reports and correspondence, and ensuring equipment maintenance as required.
• Develop and maintain a program manual/job book defining departmental goals and objectives, departmental services, criteria for admission to the department, departmental intake procedures, development of individualized programs of service, maintenance of client records, and reporting procedures for each program area supervised.
• Provide information to the Vice President of Vocational Programs to fulfill overall facility monthly, quarterly, and annual reporting requirements. Participating in departmental decisions such as goals, objectives, financial management, staffing, space allocation, consumer selection, public relations, and program development.
• Work with Phoenix management personnel in carrying out an ongoing public relations program.
• Provide employment readiness training (group and individual), assessment, job development, job placement, and follow-up for referred persons as needed to augment overall departmental capacity.
• Serve as a facility consultant regarding the employment readiness of program participants.
• Serve as primary resource person for information on current employer needs.
• Develop new and innovative ideas for the delivery and improvement of service, being mindful of the needs of persons with disabilities and the agencies that refer them, as well as the demands of local employers.
• Serve as an active member of the vocational services management team to participate in decisions affecting the department, such as the establishment of departmental goals and objectives, financial management, staffing, space allocation, consumer selection, in-service training, consultant utilization, public relations, and program development.
• Represent Phoenix in the business community by involvement in civic and professional organizations.
• Provide information as requested for various statistical requirements.
• Maintain competencies as defined by the Phoenix Professional Development Plan.
• Provide services in response to referral source needs and regarding internal financial requirements promptly.
• Be actively involved in all marketing exercises as requested.
• Provide case management services to individuals with disabilities, including service coordination and referrals to social service agencies within the community.
• Maintain contact and communication with appropriate vocational services staff to provide effective case management services.
• As necessary, develop, write, and present progress reports and discharge summaries documenting performed activities.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Adequate ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and in all situations.
• Ability to move safely about the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

BEHAVIORAL CAPACITIES:

• Must be able to change routine positively.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span to listen to people, perceive real problems, and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors daily.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
• Must be able to exercise good judgment to maintain a safe work environment.

NON-ESSENTIAL FUNCTIONS:

• Other duties as assigned.

RATE OF PAY: $63,000 per year

"Phoenix is an equal opportunity employer. Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, "are encouraged to apply."

All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority, or being in another protected group. We are a Drug-Free Workplace.

Phoenix internal and programmatic applicants and individuals with disabilities will receive first consideration."