Job Title: Program Coordinator
Location: Nashville, TN
The Program Coordinator is responsible for the day-to-day administration, coordination, and support of training programs, ensuring smooth operations and compliance with company and NCCER standards. This role will also play a key part in the recruitment, screening, and onboarding of participants to maintain program integrity and success.
Program Operations & Administration
Manage daily program reports and records and report for Program Manager
Maintain accurate and updated data related to program activities and participants
Oversee the implementation of program schedules, ensuring classes and evaluations run on time
Ensure adherence to company and NCCER policies and procedures
Manage logistical, administrative, and operational tasks related to daily tasks
Ensure instructors have all required materials, supplies, and supplemental resources
Coordinate and oversee NCCER testing logistics and reporting
Support program staff through orientation, training, and ongoing performance management
Staff and Instructor Support
Assist with onboarding of new participants
Monitor and support instructional staff performance, ensuring effective program delivery
Provide administrative support to instructors and ensure classroom readiness
Participant Recruitment & Support
Help with recruitment efforts for program participants, including outreach, marketing, and community engagement
Vet prospective participants through interviews, applications, and eligibility assessments
Maintain contact with applicants and guide them through the enrollment process
Provide ongoing support to enrolled participants to help ensure program retention and completion
Respond to participant inquiries and provide timely, respectful assistance
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to handle multiple priorities and meet deadlines
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data management tools
Ability to work independently and collaboratively in a fast-paced environment
Experience working with training programs or education-related settings preferred
Knowledge of or experience with NCCER processes is a plus