Administrative Skills, Biology, Communication Skills, Customer Relations, Customer Satisfaction, Documentation, Hospital, Hospital Administration, Identify Issues, Implants, Interpersonal Skills, Medical Equipment, On Site Support, Organizational Skills, Preventative Maintenance, Problem Solving Skills, Process Development, Product Demonstration, Quality Assurance, Sales, Systems Administration/Management, Team Lead/Manager, Technical Leadership, Time Management, Trade Shows
Program Development Associate Specialist
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups, a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
The Program Development Associate Specialist builds successful programs by aligning with key Hospital and Facility stakeholders (including surgeons, OR and other facility staff as necessary), sales colleagues and local implant teams to onboard and subsequently drive system utilization of ZB products.
How You'll Create Impact
- Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ZB product with the help of supervisor or other Clinical team member
- Using available tools/resources/materials, develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop programs
- Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness
- Perform new system installations, preventative maintenance, and troubleshooting and repair for products following established processes with the help of Supervisor or other Clinical Team Member.
- Follow all internal communication and documentation policies (QA).
- Responsible for key administration duties
- Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
- Attend product trade shows and annual trainings as required
- Provides support for MedEd events as required
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.
What Makes You Stand Out
- Proven track record of achieving strong results
- Strong interpersonal and communication skills
- Strong presentation and demonstration skills
Your Background
- B.S. in Engineering or M.S/Ph.D in Neuro or Biological Science
- 0 - 2 years experience of field support, engineering, or other customer facing function with a medical device company preferred.
- Equivalent years of experience and education will be considered.
- Excellent communication, organizational and customer relation skills
- Ability to work without specific direction on daily activities
- Ability to determine one's own schedule based on business needs
- Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
Physical Requirements
Travel Expectations
Up to 80%
EOE/M/F/Vet/Disability
Z
Zimmer Biomet
Do you find pride and purpose in helping millions of people around the world renew their lives? If so, career opportunities at Zimmer facilities worldwide will be an excellent fit for you. We're looking for remarkable people who can be catalysts for change, collaborate globally and push the boundaries of innovation so that we can continue to make the world a more mobile place.
We've found that when you're working to improve others' lives, you start to feel incredibly proud and excited about what you do. Join us and find your fit in a company with passion.
Medical Devices and Supplies