Job Description
Job Title: Case Manager/Family Development Coach
Location: Alianza Dominicana Cultural Center – Washington Heights
FLSA Status: Full Time, Non-Exempt
Classification: Please refer to EEO-1 Job Classification Guide (i.e. Executive, Professional, Administrative Support Worker, Service Worker, etc.
Department: Case Management Program/Contract: N/A
Reports to: CM Site Supervisor
Supervisory Responsibilities: Yes No X
Summary:
The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength’s based and client-centered approach in our work, always striving to help communities resolve crises, adapt and thrive.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Direct Client Services:
- Provides effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach.
- Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.
- Responds to disasters within the community or city as assigned and needed to provide case management support.
- Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks.
- Designs and provides peer support groups in collaboration with community members.
Community Engagement:
- Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks.
- Conducts community outreach to build program capacity.
- Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
Administrative:
- Enters information into Data Management System(s).
- Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD).
- Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.
- Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.
- Assists at other sites as needed.
Position Type and Expected Hours of Work:
- This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.
Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
- Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
- Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
- Remain in a stationary position at a workstation and use a computer approximately 70% of the time.
Requirements
Qualifications
Education and/or experience required:
- Bachelor’s degree preferred or Associate’s degree required in human services with at least two years’ experience in the social services field.
- Bilingual Spanish/English required.
Skills, Licenses, and/or competencies required:
- Excellent interpersonal skills: the ability to work well independently and as part of a team.
- Knowledge of social service delivery systems and local resources.
- Excellent organizational, time-management and communication skills.
- WIFI access and an ability to successfully navigate remote technology, if needed.
- Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.