Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director to lead our GLE programs and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
- Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
- Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
- Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
- Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Implement, manage, and meet all program, contract, payer, regulatory, and BHN requirements.
- Set goals and use KPIs, outcomes, quality measures, and financial data to manage performance.
- Develop, implement, and monitor the annual budget; achieve financial goals and adjust resources as needed.
- Build and lead the management team; provide high-quality supervision and performance management.
- Determine staffing needs and oversee recruitment, onboarding, training, credentialing, retention, succession, and corrective action.
- Oversee service quality, documentation, risk, incident response, audits, and continuous improvement.
- Maintain effective relationships with individuals served, funders, payers, regulators, internal programs, and community partners.
- Ensure services are person-centered, culturally responsive, accessible, and aligned with BHN standards.
- Lead referral development, capacity planning, growth, and approved service changes.
- Report risks, results, resource needs, and improvement plans to senior leadership.
- Perform other duties as assigned.
Who You Are:
- Relevant Bachelor's or Master's Degree based on service complexity; advanced clinical degree when clinical leadership is required.
- Independent clinical license and/or certification, only when required for the specific program.
- Driver's license, vehicle access for all working hours, or on-call availability, only when required for the specific program.
- Typically 3+ years of progressively responsible supervisory/management experience with demonstrated service success.
- Strong background in general and fiscal management, contracts, quality improvement, regulation, workforce planning, service systems, and performance measurement.
- Strong leadership, verbal and written communication, conflict resolution, critical thinking, data-informed decision making, facilitation, negotiation, change management, and technology utilization skills.
We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
Salary Range-$70,000-$100,000