Program Director

JOB DESCRIPTION

Job Title: Program Director

Location: Bronx (Mott Haven), NY — On-Site

Client: Center for Urban Community Services (CUCS)

Job Type: Full-Time, Direct Hire

Schedule: Standard Business Hours + 24/7 On-Call Rotation

Compensation: $88,000 – $102,000 / year

Position Summary

Randstad is seeking a Program Director to join CUCS leading operations at the Betances Residence (445 E. 142nd St, Bronx). Serving 152 low-income and formerly homeless older adults (55+)—many with mental illness, HIV/AIDS, or substance use histories—this role provides operational and clinical leadership. The Program Director oversees staff, manages contract compliance, ensures fiscal sustainability, and drives person-centered care grounded in Housing First and Trauma-Informed practices.

Key Responsibilities

• Program Leadership: Direct 152-unit supportive housing operations, ensuring service delivery aligns with Housing First, Harm Reduction, and Trauma-Informed Care.

• Staff Management: Recruit, supervise, and develop a multidisciplinary team; provide clinical coaching, conduct performance reviews, and manage unionized staff (CBA).

• Fiscal & Contract Compliance: Manage program budgets, monitor spending/overtime, ensure allowable grant expenditures, and meet funder contract metrics.

• Crisis Response & On-Call: Lead emergency responses, conduct post-incident debriefings, and participate in a 24/7 emergency on-call rotation.

• Site Operations & Stakeholders: Partner with property management on facility safety and audit readiness; collaborate with government agencies and healthcare providers.

• Quality Assurance: Utilize EHR system data to track housing stability outcomes and drive quality improvement.

Qualifications & Requirements

• Education: Master’s degree in Social Work, Psychology, Public Administration, or related human services field required.

• Experience: 5+ years of progressive supervisory experience in supportive housing or behavioral health, including work with homeless or aging populations.

• Licensure: Active NY licensure (LCSW, LMSW, LMHC) preferred.

• Core Competencies: Union relations (CBA), contract management, crisis de-escalation, budget administration, and trauma-informed leadership.

Benefits Summary

• Time Off: 17 days PTO (1st year), 10 sick days, 3 personal days, 12 paid holidays.

• Health & Financial: Medical, Dental, Vision, HSA, Life Insurance, EAP, 403(b), Commuter Benefits, FSA, Tuition Reimbursement.

salary: $104,490.2 - $120,949.19 per year
shift: First
work hours: 9 AM - 5 PM
education: Masters

Responsibilities

• Program Leadership & Clinical Oversight: Direct overall operations for the 152-unit supportive housing program, ensuring service delivery aligns with Housing First, Harm Reduction, and Trauma-Informed Care models.

• Staff Management & Supervision: Recruit, supervise, and develop a multidisciplinary team; provide regular clinical coaching, conduct performance evaluations, and manage staff within a unionized environment (CBA).

• Fiscal & Contract Compliance: Manage the program budget, monitor spending and overtime, ensure allowable grant expenditures, and maintain compliance with all city, state, and funder contractual metrics.

• Crisis Management & On-Call Coverage: Lead responses to psychiatric, medical, and housing emergencies, conduct post-incident debriefings, and participate in a 24/7 emergency on-call rotation.

• Site Operations & Safety: Partner with property management, security, and vendors to maintain facility safety, environmental health, and readiness for regulatory audits (FDNY, DOB, funder reviews).

• Intake & Stakeholder Coordination: Oversee client intake workflows, manage referrals from outreach teams, and maintain collaborative partnerships with government agencies, healthcare providers, and community organizations.

• Quality Assurance & EHR Reporting: Utilize Electronic Health Record (EHR) systems and data dashboards to monitor outcomes, track housing stability metrics, and drive continuous quality improvement.

The essential functions of this role include:

• working in a smoke free environment
• 
  Skills
• Program Development
• Program Management
• Team Leadership
• Quality Assurance
• 
  Qualifications
• Years of experience: 2 years
• Experience level: Director
• 
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  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.