Program Director (QRTP)

The Program Director (QRTP, Qualified Residential Treatment program) plays a pivotal role in steering the day-to-day operations, strategy, financial management, and administrative tasks of the program. This role is the main point of contact in emergencies, acting as a dynamic leader to uphold program standards and safety, while also being the primary connection to external agencies, funders, and stakeholders. The Program Director is tasked with implementing policies & procedures and overseeing a trauma-informed, results-focused service delivery. Additionally, the Program Director excels in team building, conflict resolution, and fostering an environment conducive to innovation, problem-solving, and teamwork. This position not only demands flexibility, with a schedule that extends beyond the typical workday to include evenings, weekends, holidays, and on-call duties, but also a commitment to personal leadership growth. The ideal candidate will actively pursue self-improvement and professional development to enhance their leadership skills, ensuring they remain at the forefront of effective program management and team leadership.

ESSENTIAL FUNCTIONS:

• Strategic Planning and Innovation:
• • Develop and implement the strategic plan and vision for the program.
  • Proactively improve program performance and quality of services through quality assurance and continuous quality improvement practices.
  • Innovative approach to problem-solving, employee development, and ensuring compliance.
  • Adapt to changes and additional duties with a productive and growth mindset.
• Leadership and Workforce Development:
• • Take ownership of building a positive culture that supports growth, teamwork and collaboration with an emphasis on trauma informed care.
  • Establish open communication by facilitating a strength-based, feedback-rich environment with clear expectations.
  • Maximize team performance by ensuring high-quality training, supervision, and regular performance evaluations.
  • Oversee and optimize the entire recruitment process and the full span of the employee lifecycle.
  • Direct the development and enhancement of systems, focusing on leveraging technology.
  • Continued growth and development as a leader, leading by example with commitment to self awareness and skill development.
  • Flexible schedule to accommodate staff meetings, unannounced visits, and other program needs to accommodate all shifts.
  • Engage in continuous learning through organizational training and external professional development opportunities, including off site training and meetings. 
• Partnerships and Communication:
• • Functions as the primary liaison with contract, funding, and licensing entities.
  • Cultivate and sustain constructive relationships with stakeholders at local and state levels, thereby amplifying the program's scope and effectiveness.
  • Participate in and facilitate meetings with external stakeholders, effectively managing concerns and conflict with professionalism and openness. 
  • Works in collaboration with VisionQuest leadership and other sister programs to ensure continuity and consistency across programs.
  • Willingness to fill vacant roles as needed.
  • Assist with after hours on call responsibilities and unannounced visits. 
• Compliance, Quality Assurance and Continuous Quality Improvement
• • Develop and submit regular reports to both internal and external stakeholders, ensuring transparency and accountability.
  • Guarantee compliance with all relevant organizational, licensing, and funding standards, proactively staying informed of policy and procedure changes.
  • Review findings from the departmental monthly audits, ensuring action plans are developed and completed as needed. 
  • Take responsibility for and lead change, risk, and resource management initiatives in order to enhance quality of services and process improvement. 
• Operations Management:
• • Manage financial oversight, adhering to budgetary constraints and operational requirements.
  • Supervises and manages the daily operations of the entire program to ensure a safe therapeutic environment.
  • Directly supervise department leads as assigned or depending on the needs of the program.
• Other tasks and responsibilities as assigned

SKILLS & ABILITIES: 

• Leadership, Supervision and Conflict Management

• Excellent interpersonal communication skills with ability to listen actively
• Knowledge in implementing and ensuring compliance with policies and procedures
• Budget Management
• Application of change, risk and resource management principles
• Adaptability and continuous learning for program improvement and staff development
• Commitment to professional development and proactive research
• Ability to work independently and as part of a team
• Excellent writing and technical proficiency

EDUCATION & EXPERIENCE: 

• Bachelor’s degree plus a minimum of 2 years of experience in child welfare administration, child protective services or a related field

OR

• Associate’s Degree and a minimum of 5 years experience in child welfare administration, child protective services or a related field.

QUALIFICATIONS: 

• Must be 21 years of age or older.
• Flexible schedule (evening, weekends, holidays) to facilitate program services.
• Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
• Must have a valid driver’s license and be eligible to drive to facilitate program services as required.
• May be required to obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
• May be required to provide cleared tuberculosis test results.
• May be required to pass a drug test.