Program Director - SAP S/4 HANA Quality Management

Job Description
Must Have Technical/Functional Skills

• Deep expertise in SAP S/4HANA Quality Management (QM) with strong leadership in designing and implementing enterprise quality processes
• Proven experience in Aerospace & Defense (A&D) Aftermarket, including:
• Component repair quality
• Service quality processes
• Inspection and compliance for spare parts and maintenance activities
• Strong knowledge of SAP QM capabilities, including:
• Inspection planning and results recording
• Quality notifications and non-conformance management
• Audit management and compliance tracking
• Incoming, in-process, and final inspection processes
• Experience integrating QM with key S/4HANA modules:
• MM (Procurement quality)
• PP / Manufacturing
• EWM (warehouse quality checks)
• PM / Service (maintenance quality inspection)
• Expertise in Aftermarket quality processes, including:
• Repair and overhaul quality control
• Service inspection checkpoints
• Warranty and failure analysis
• Supplier quality management
• Strong understanding of A&D regulatory requirements and standards, including:
• ITAR compliance
• Traceability and documentation
• Audit readiness and quality certifications
• Experience in integrating QM processes with:
• MRO/CRO operations
• Spare parts fulfillment
• Serialized inventory and component tracking
• Proven experience in quality transformation programs within SAP S/4HANA landscapes
• Ability to define and drive quality performance metrics, including:
• First pass yield
• Defect rates
• Cost of poor quality (COPQ)
• Audit compliance scores
• Supplier quality performance
• Strong experience working with cross-functional stakeholders across quality, manufacturing, aftermarket operations, and IT

Roles & Responsibilities

Strategic Leadership

• Define and lead the enterprise quality transformation strategy leveraging SAP S/4HANA QM for A&D Aftermarket operations
• Establish the target quality operating model covering repair, service, supplier quality, and compliance management
• Drive quality excellence initiatives focused on improving product reliability, service quality, and compliance adherence

Solution Design

• Architect end-to-end SAP QM solutions integrated with aftermarket and MRO processes
• Design quality processes across:
• Incoming supplier inspection
• In-process inspection for repairs and maintenance
• Final inspection for serviceable components
• Non-conformance and corrective action management
• Define integration between QM and:
• Maintenance (PM)
• Warehousing (EWM)
• Procurement (MM)
• Engineering and technical systems
• Ensure traceability and audit readiness across all quality processes

Program Delivery

• Lead global QM workstreams in large-scale SAP S/4HANA transformation programs
• Drive:
• Design workshops and blueprinting
• Fit-gap analysis
• Testing oversight (SIT/UAT)
• Cutover and deployment readiness
• Ensure high-quality, predictable delivery (>95% milestone adherence)
• Manage risks, dependencies, and quality governance across the program

Business Engagement

• Act as trusted advisor to Quality, Engineering, and Operations leadership
• Facilitate workshops and governance forums for:
• Quality process transformation
• Regulatory compliance
• Continuous improvement initiatives
• Translate business objectives into scalable SAP QM-enabled solutions

Value Realization

• Drive measurable improvements in:
• Product and service quality
• Reduction in defects and rework
• Faster root-cause analysis and issue resolution
• Improved supplier quality performance
• Regulatory compliance and audit success rates
• Define and manage KPI dashboards for:
• Quality performance
• Process efficiency
• Compliance metrics

Transformation & Innovation

• Enable digital quality processes through:
• Real-time inspection and analytics
• Integration with IoT / predictive quality solutions (where applicable)
• Drive automation in quality workflows and reporting
• Champion continuous improvement and lean quality practices across the enterprise

Generic Managerial Skills, If any

• Strong executive leadership with proven ability to lead enterprise-wide quality transformation programs
• Excellent stakeholder management across quality, engineering, operations, and IT organizations
• Strong decision-making, governance, and conflict resolution capabilities
• Ability to lead large global teams and align diverse stakeholders
• Experience mentoring functional and consulting teams
• Strong commercial acumen and delivery accountability
• Strong communication and executive presentation skills