Must Have Technical/Functional Skills
- Deep expertise in SAP S/4HANA Service Management and Quote-to-Service (Q2S) processes
- Proven experience in Aerospace & Defense (A&D) Aftermarket, including:
- MRO / CRO operations
- Service contracts and entitlements
- Spare parts and service logistics
- Strong experience designing and implementing end-to-end service lifecycle processes, including:
- Service quotation and estimation
- Service order execution
- Maintenance and repair processes
- Billing and revenue recognition
- Hands-on expertise in SAP S/4HANA Service Management capabilities, including:
- Service contracts, service orders, and service confirmations
- Pricing and quotation for service offerings
- Warranty and entitlement management
- Installed base and equipment tracking
- Strong integration across:
- SD (Quote-to-Cash)
- PM / EAM (Maintenance execution)
- MM / Inventory
- EWM (warehouse and spare parts fulfillment)
- Finance (billing, revenue recognition)
- Experience handling A&D aftermarket complexities, including:
- Serialized asset tracking
- Rotables / repairables management
- Depot and field service operations
- Global service networks
- Strong understanding of contract-based and outcome-based service models
- Experience with integration into:
- MRO systems
- PLM / engineering systems
- Customer and partner ecosystems
- Proven leadership in large-scale SAP S/4HANA transformation programs ($50M+)
- Ability to define KPIs such as:
- Service turnaround time
- First-time fix rate
- Contract profitability
- Service revenue growth
- Customer satisfaction / SLA adherence
- Strong executive-level stakeholder management (CxO, operations, service leadership)
Roles & Responsibilities
Strategic Leadership
- Define and lead the Quote-to-Service transformation strategy leveraging SAP S/4HANA
- Establish the target service operating model for A&D aftermarket service lifecycle (quote execution billing)
- Drive shift toward service-centric business models and aftermarket revenue growth
Solution Design
- Architect end-to-end Q2S and Service Management processes, including:
o Service quotation and costing
o Contract and entitlement management
o Maintenance / repair execution
o Service billing and financial integration
- Design integrated processes across:
o Spare parts fulfillment
o Maintenance and service operations
o Customer interaction and service delivery
- Align service processes with broader S/4HANA supply chain and finance architecture
Program Delivery
- Lead cross-functional teams across service, supply chain, finance, and IT domains
- Drive:
o Blueprinting and fit-gap analysis
o Solution governance and design approvals
o Testing and deployment readiness
- Ensure >95% milestone adherence and high delivery predictability
- Manage risks, dependencies, and business readiness across the transformation
Business Engagement
- Act as trusted advisor to Service, Aftermarket, and Operations leadership
- Lead workshops on:
o Service transformation
o Contract models and pricing
o Customer experience enhancements
- Translate business strategy into scalable SAP-enabled service capabilities
Value Realization
- Drive measurable business outcomes such as:
o Increased service revenue and margin
o Reduced turnaround time for repairs and service orders
o Improved first-time fix and SLA adherence
o Enhanced customer satisfaction and service quality
o Service cycle time
o Order-to-cash cycle for services
o Contract performance and profitability
Transformation & Innovation
- Enable transition to digital service enterprise models
- Drive innovation in:
o Predictive maintenance an d proactive service
o AI-enabled service recommendations
o Field service optimization
- Promote integration of service data across systems to build end-to-end visibility and control tower capabilities
Generic Managerial Skills, If any
- Strong executive leadership with proven experience leading service transformation programs
- Ability to manage large global teams across business and IT functions
- Excellent stakeholder management, negotiation, and executive communication skills
- Strong governance, decision-making, and issue resolution capability
- Ability to align multiple functional teams under a unified service transformation vision
- Experience mentoring leaders and building high-performing consulting teams
- Strong commercial acumen with focus on revenue and value realization
Base Salary Range : $180,000 to $250,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN