Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director to join our Transitional Support Services (TSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
- Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
- Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
- Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
- Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Provide clinical, administrative, fiscal, and operational leadership for BHN's Transitional Support Services program.
- Plan, develop, organize, and direct program operations in alignment with BHN's mission, program goals, and applicable regulatory and accreditation requirements.
- Ensure high-quality, person-centered, trauma-informed, harm-reduction, and recovery-oriented services within a safe and supportive residential environment.
- Oversee admissions, census, service coordination, treatment planning, documentation, utilization review, and transitions to the next appropriate level of care.
- Maintain program licensing and regulatory compliance, including applicable Massachusetts DPH and Bureau of Substance Addiction Services requirements.
- Lead recruitment, onboarding, training, supervision, performance evaluation, corrective action, and professional development for program leaders and staff.
- Monitor incidents, complaints, staff training, documentation quality, productivity, financial records, contract billing requirements, and quality-assurance activities.
- Partner with senior leadership on annual budgeting, resource planning, operational forecasting, and the responsible use of program resources.
- Build strong relationships with referral sources, payers, community providers, recovery supports, and other BHN programs to promote coordinated transitions and continuity of care.
- Evaluate program outcomes, update policies and procedures, support accreditation activities, and represent BHN at community and provider meetings as needed.
Who You Are:
- High school diploma or GED required; bachelor's degree in a clinical or human-services field preferred.
- Clinical licensure, such as LADC I, LICSW, or LMHC, preferred.
- At least five years of experience in human services required, including a minimum of two years of supervisory experience.
- Experience leading substance-use treatment, recovery, residential, or transitional-support services preferred.
- Working knowledge of Massachusetts DPH Bureau of Substance Addiction Services regulations and applicable licensing requirements.
- Commitment to individual empowerment, human rights, harm reduction, person-centered trauma-informed care, recovery, and community integration.
- Demonstrated ability to lead teams, manage program operations, monitor performance, and respond effectively to complex situations.
- Excellent verbal, written, organizational, technological, collaboration, and conflict-resolution skills.
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.
Salary Range: $70,000-$100,000