Program Engineer/Technical Sales

Position:  Program Engineer/Technical Sales
FLSA Status: Exempt
Department: Sales
Location: Hybrid Remote/Onsite 

Overview: The Program Engineer is a key sale team member, providing support and consultation on a global scale for work tooled/textured in the Asia Pacific region.  In addition to interfacing with customers directly, this role acts as a liaison to internal stakeholders (sales, operations) in peer regions to ensure timely communication, job tracking/updates, consult, and problem resolution for customer work in APAC.  As a trusted and professional sales team member, the Program Engineer promotes the combined offerings of Standex Engraving. 
 Essential Duties:

• Responsible for end-to-end program management, including program and project planning, progress tracking, cost control, risk identification and problem-solving, to ensure projects are delivered on time and with qualified quality.
• Develop a strong consultative relationship with customers
• Promote the combined offerings of Standex Engraving (Chemical, Laser, Tool Finishing, etc.)
• Provide customers with technical support and solutions (tooling, molded parts, etc.)
• Manage the details of upcoming jobs to ensure that tools are ready to move through the texturing process when they arrive at facility
• Accurate and timely dissemination of information
• Performs intermediate to advanced part mark-ups texture line-ups
• Attends customer meetings
• Communicate with customers on requirements, coordinate with internal departments including production, engineering and quality, allocate resources effectively, and promote cross-departmental communication and collaboration.
• Manage program documentation, organize meetings, prepare progress reports. Control key program milestones, and standardize program management processes.

Experience and Education:

• University degree (4 yr) or above required
• Relevant working experience in project or program management; experience in mold industry projects is preferred; familiar with project team collaboration and project execution processes.
• Experience with/understanding of the Chinese culture preferred

Knowledge, Skills and Abilities:

• Proactive and results-driven with strong execution; eager to learn  with good adaptability.
• Excellent communication and coordination skills with a strong sense of responsibility Basic Chinese communication (Mandarin) preferred. Flexible working hours (early mornings, evenings) to accommodate Asia Pacific office hours/time zone
• Detail orientated 
• Good communication of technical details is essential, both verbally and written
• Self-starter with ability to work under minimal supervision
• Ability to effectively interface with an array of customer personalities, in various situations.  Strong collaboration skills to work cross functionally.
• Accurate transcription of information – proficient data entry skills 
• Proficiency with Microsoft office suite.  Experience with SAP (or another ERP system) desired.
• Problem solving and technical aptitude essential
• Ability to travel as needed:  approximately 30% - 40% domestic, and 3-4 internationally trips annually.

 

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