Program Management Lead, Product Development Transformation, Vice President

Citi is seeking a disciplined, proactive, and highly organized program management leader to serve as the Product Development Transformation Program Management Lead. This Vice President (C13) role will take full ownership of building, managing, and continuously refining the end-to-end program management plan for Citi's enterprise PDLC transformation; ensuring that the team's ambitious strategy is translated into structured workstreams, clear milestones, tracked deliverables, and transparent reporting that keeps the entire transformation moving forward with pace and precision.

Reporting to the Head of Product Development Transformation, this role will work hand-in-hand with the Head of Product Development Strategy (SVP) on a daily basis, serving as the operational engine that keeps pilots running, workstreams progressing, dependencies managed, and stakeholders informed. While the strategy lead defines what needs to happen and why, this role ensures how and when it gets done, managing the cadence, governance, and execution rigor that a transformation of this scale demands.

This is not a passive tracking role. The PDLC Program Management Lead will be expected to proactively identify risks before they become blockers, drive accountability across cross-functional teams, build governance structures that provide leadership with real-time visibility, and create the connective tissue that holds a complex, multi-workstream transformation together. The ideal candidate is someone who brings natural program management instincts, thrives in fast-moving environments, and takes personal ownership of ensuring that commitments are met and the program delivers on its promises. They will be equally comfortable running a detailed stand-up with working teams and presenting a crisp executive readout to senior leadership.

Responsibilities:

• Program Strategy & Planning: Design, own, and ensure comprehensive program management plans (including charters, workstream definition, milestones, dependencies, and resource planning) align with strategic objectives and business needs. Partner with strategy leads to integrate priorities and feedback.
• End-to-End Program Execution: Lead the day-to-day execution, coordination, and direction of programs, managing progress, resolving blockers, and ensuring cross-functional alignment across business, technology, operations, finance, risk, controls, and HR partners. Oversee pilot programs to test and refine initiatives.
• Governance & Reporting: Establish and lead program governance cadences (e.g., steering committees, status reviews) and develop comprehensive dashboards and reports for clear visibility into progress, risks, and outcomes for all stakeholders, including senior management.
• Risk & Issue Management: Proactively identify, assess, and manage program risks and issues, creating mitigation plans and escalating critical concerns to Program Directors or Sponsors.
• Stakeholder & Resource Management: Identify and engage all stakeholders, manage expectations, ensure appropriate program staffing and resource commitment, and align business case/cost-benefit analyses with business objectives. Manage program contracts in collaboration with procurement.
• Process, Standards & Tooling: Establish and drive adherence to program management standards, procedures, methods, and tooling for consistent execution and reporting.
• Team Leadership & Development: Provide leadership and mentorship for assigned personnel, including performance evaluations and recommendations for training and development.
• Budget & Resource Accountability: Exercise shared responsibility for budget management and resource planning, accountable for driving the delivery of program results.
• Compliance & Ethical Conduct: Consistently assess and mitigate risks in all business decisions, safeguarding the firm's reputation, ensuring compliance with laws and policies, and upholding sound ethical conduct by escalating and reporting control issues with transparency.

Qualifications & Skills:

• 6+ years of progressive experience in program management, project management, or transformation delivery, preferably within financial services, management consulting, or a comparable large-scale enterprise environment.
• Demonstrated expertise in architecting and governing complex program plans with multiple, interdependent workstreams, diverse stakeholder groups, and demanding timelines.
• Proven experience managing the full lifecycle of strategic initiatives, including pilot programs, proof-of-concept (PoC) projects, and phased rollouts within a large, matrixed organization.
• Solid understanding of product management concepts and the end-to-end product development lifecycle. Familiarity with Citi's internal operating environment and technology ecosystem is a significant advantage.
• Proficiency in a range of program management methodologies (e.g., Agile, Scrum, Waterfall) and advanced skills in tools such as Jira, Confluence, and MS Project.
• Exceptional ability to bring structure to ambiguity, creating clarity and actionable plans for complex transformation goals.
• A strong track record of proactively identifying and resolving blockers, driving accountability across all teams, and consistently delivering results in fast-paced, high-stakes environments.
• Adept at managing multiple concurrent workstreams with meticulous attention to detail, while maintaining a clear focus on the overarching strategic objectives.
• Superior stakeholder management skills, with a proven ability to build consensus, influence outcomes, and communicate effectively across all organizational levels, from technical working teams to C-Suite executives.
• Expertise in creating and presenting executive-level reporting and data-driven dashboards that clearly articulate program status, risks, and value delivery.

Education:

• Bachelor's/University degree or equivalent experience
• Master's degree preferred

What We Offer:

At Citi, you will work at the center of one of the most significant transformation programs in the firm, collaborating daily with senior leaders and cross-functional teams to shape how product development operates at a global scale. This is a high-visibility role with real ownership, strategic impact, and meaningful career progression within a performance-driven environment.

• A hybrid working model with 3 days in the office and 2 days working remotely, supporting a sustainable balance between collaboration and focused delivery.
• Direct exposure to senior leadership and enterprise-level strategic decision-making, with the opportunity to shape program outcomes across a globally significant transformation.
• Access to learning and development resources that support continued professional growth, including tools, methodologies, and leadership development relevant to program and transformation management.
• Wellbeing support and a work environment that values sustainable performance, team effectiveness, and long-term career contribution.
• Competitive compensation and financial wellbeing benefits in line with Citi's global standards for Vice President-level roles.
• The opportunity to lead a high-profile program with lasting impact on how Citi builds and delivers products at scale.

Apply now to lead one of Citi's most strategically important transformation programs and make your mark on how the firm builds and evolves its products for the future.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• -----------------------------------------------------

Job Family Group:

Project and Program Management

• -----------------------------------------------------

Job Family:

Program Management

• -----------------------------------------------------

Time Type:

Full time

• -----------------------------------------------------

Primary Location:

New York New York United States

• -----------------------------------------------------

Primary Location Full Time Salary Range:

$129,840.00 - $194,760.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

• -----------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

• -----------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

• -----------------------------------------------------

Anticipated Posting Close Date:

Aug 21, 2026

• -----------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right

• -----------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.