Program Manager 2, Inventory Visibility & Controls - HYBRID

Since 1901, Nordstrom has been committed to delivering exceptional customer experiences, with a relentless focus on exceeding expectations. As a leading fashion retailer in a digitally connected world, Nordstrom continues to invest in the capabilities that allow us to move faster,operatesmarter, and serve customers across both physical and digital channels. Within this context, Inventory Operations plays a critical role inoptimizinghow we order, place, move, track, and exhaust inventory across the enterprise—acting as a bridge between Merchandising, Supply Chain, and Stores to deliver speed, accuracy, and financial integrity.TheInventory Visibility & Controls (IV&C)team was established to strengthenenterprise‑wideinventory transparency, traceability, and controls—scaling data, analytics, andAI‑poweredcapabilities that enable proactivedecision‑making, prevent loss and unsellable inventory, and support foundational enterprise capabilities such as RFID and inventory lifecycle management.

We are hiring aProgram Manager2for Inventory Visibility & Controls within Inventory Operations. In this role, you willsupportthe delivery of complex,cross‑functionalprograms that advance enterprise inventory visibility, traceability, and controls—helping translatestrategy into execution across business, product, data, and technology partners.You willhelpcoordinatethe workto move IV&C from manual, reactive investigation to proactive,system‑drivencontrols—ensuring projects arewell‑sequenced, risks areidentifiedand escalated appropriately, and dependencies across teams are actively managed. Asautomation‑firstandAI‑enabledcapabilities scale, this rolesupports ensuringthe right requirements,documentation, and adoption plans are inplaceso new capabilities deliver real, sustained business impact.This role is ideal for a program manager whois developing their ability to navigateambiguity, operates at the intersection of operations, technology, and controls, and is motivated bycontributing todurable enterprise capabilities that improve confidence in inventory and enable faster, better decisions at scale.

A day in the life…

• Support the delivery of projectsthat driveinventory visibility and control capabilities across the inventory lifecycle, from concept through launch and adoption, with increasing independence.

• Develop andmaintainprogramroadmaps, breaking down large, ambiguous problem spaces into sequenced initiatives with clear scope, milestones, and success measures.

• Coordinateacross business, product, engineering, data, finance, and operations partners—aligning priorities, surfacing dependencies,tracking progress,andescalating decisions needed tomaintainmomentum.

• Supportproduct and technologypartnersto ensure new capabilities strengthen inventory controls, increaseenterprise‑widesignals and visibility, and align physical, logical, and financial views of inventory.

• Contribute toprogram governance and execution discipline, including intake, prioritization, riskidentification, dependency tracking, andexecutive‑levelstatus communication.

• Partner closely with analytics and product teamsto ensureautomation‑firstandAI‑enabledcapabilities are designed with clear requirements, operational readiness, andhuman‑in‑the‑loopcontrols where needed.

• Identifydownstream impacts andchange‑managementneeds, working with stakeholders to ensure new tools, processes, and insights are adopted and embedded intoday‑to‑dayworkflows.

• Navigateambiguity and escalatetrade‑offsappropriately, supportingdecisions that balance speed, risk, andlong‑termenterprise value.

• Flex across initiatives as neededto support IV&C priorities and enterprise commitments.

You own this if you have…

• Bachelor’s degree; MBA or relevantMaster’sdegreea plus.

• 3+ years of experience in program management, product management, management consulting, strategy, finance, or operations, with experiencesupportingcross‑functionalteams.

• Demonstrated successsupporting orleadingcross‑functionalprogramsin ambiguous,fast‑pacedenvironments.

• Ability to build relationships and partner across multiple functions, with growing skill in aligning stakeholderswithout direct authority.

• Experiencecontributing toroadmap development, dependencytracking, and delivery of measurable outcomes.

• Comfort partnering withproduct, engineering, analytics, and business teamsto delivertechnology‑enabledcapabilities.

• Strong business acumen, with the ability to understand operational, financial, and risk considerations and incorporate them into program decisions.

• Strongwritten andverbal communication skills, withtheability totailor communication to different audiences andsynthesizeinformationinto clear narratives andrecommendations.

• Highly organized with strong judgment, able to balance competing priorities whilemaintainingdelivery focus.

• Experience with inventory, supply chain, merchandising, or operational domains is a plus.