Program Manager, Adult Day & Respite Services

SOAR365

Richmond, VA

JOB DETAILS
LOCATION
Richmond, VA
POSTED
6 days ago

About the Role

At SOAR365, we believe every person deserves the opportunity to live with dignity, independence, and connection. In this role, you will lead Adult Day Support and Respite programs that make that belief real every day.
 
As the Program Manager, Adult Day and Respite Services, you will oversee program supervisors, shape high-quality services, and ensure individuals with disabilities receive meaningful, person-centered support in community-based settings. This is a leadership role where your decisions directly impact participants, families, and staff across the Greater Richmond area.
 
If you are a leader who thrives on coaching teams, improving program quality, and building inclusive services that matter-this is a chance to do meaningful work with real impact.

Who We Are: SOAR365

For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive.

We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

 

Key Responsibilities & Duties

In this role, you will provide leadership and direct supervision to program supervisors across Adult Day Support and Respite services while coaching and developing leaders to ensure consistent, high-quality program delivery. You will oversee person-centered, community-integrated programming focused on skill-building and independence, while ensuring compliance with DBHDS, DMAS, DSS, Medicaid waiver requirements, and licensing standards. Additionally, you will support strong program outcomes through quality assurance and continuous improvement, manage operational and budgetary responsibilities for assigned programs, build strong relationships with families, participants, and community partners, and promote a culture of dignity, inclusion, accountability, and teamwork.

Requirements & Qualifications

We are seeking a strong leader with experience in human services and team supervision. Qualified candidates should have a bachelor's degree in Social Work, Human Services, Social Services Administration, Management, or a related field, or an equivalent combination of education and experience, along with at least five years of supervisory or leadership experience in human services or a related field. Candidates should also have experience supporting individuals with intellectual and developmental disabilities (IDD), knowledge of or the ability to quickly learn DBHDS, DMAS, DSS, and Medicaid waiver regulations, strong communication, leadership, and organizational skills, and a commitment to person-centered, trauma-informed, and inclusive practices. Preferred qualifications include experience with positive behavior support strategies, adult day services, respite or community-based programming, and a background in program development, quality improvement, or operations management.

 

Hours & Schedule

Monday-Friday 8:30-4:30 with some nights and weekends as needed

Total Rewards & Benefits

Our market-competitive total rewards package includes:

  • Merit increases

  • Comprehensive health, dental, and vision coverage

  • 12 paid holidays

  • Sick and vacation leave

  • Immediate access to your paycheck through ZayZoon
  • Short- and long-term disability benefits

  • Flexible spending accounts (FSA)

  • 403(b) retirement plan with employer match and immediate vesting

  • Life insurance

  • Employee development and training programs

  • Wellness programs

  • Discounted tuition to South University

How to Apply

To apply for this position, a completed SOAR365 application is required.

 

Equal Opportunity & Workplace Commitment

SOAR365 is an EO/AA Employer and welcomes applicants who are Veterans, individuals with disabilities, and those from other protected categories.

We are a Drug-Free Workplace.

 

Reasonable Accommodations

If you need reasonable accommodation when applying for a position on our website, please contact us at (804) 358-1874 and ask for Human Resources.

About the Company

S

SOAR365