Job Description
Empowered Staffing is partnered with a fast growing national risk management and insurance services firm that is seeking a Program Manager to oversee the day-to-day administration of assigned captive and specialty insurance programs, ensuring policies, renewals, underwriting requirements, and client requests are completed accurately and on time.
Responsibilities:
Policy Administration
- Manage the policy lifecycle for assigned captive and specialty programs.
- Review and coordinate proposals, binders, policies, endorsements, renewals, declarations, and schedules for accurate, timely delivery.
- Process policy changes, cancellations, and servicing requests.
- Reconcile detailed information across documents.
- Maintain complete, organized policy records in company systems.
Renewal Management
- Manage renewals from preparation through policy issuance, tracking deadlines, requirements, and deliverables.
- Coordinate questionnaires and gather exposure information for underwriting, including following up proactively to maintain timing.
- Identify material changes and obtain underwriting, actuarial, or leadership review as needed.
- Underwriting Actuarial Coordination
- Assemble complete underwriting and actuarial packages, including questionnaires, loss runs, exposures, commercial policies, and supporting documents.
- Coordinate pricing, coverage options, requirements, and open issues with underwriters and actuaries.
- Compare renewal and expiring coverage, evaluate key options, and present approved recommendations to clients.
- Track requests through completion and escalate delays.
- Reinsurance Documentation Support
- Coordinate reinsurance-related insurance documentation and approvals.
- Reconcile policies, schedules, cession information, and supporting records.
- Work with leadership, Accounting, actuaries, and service providers to resolve discrepancies.
Claims Loss Information Coordination
- Obtain and maintain loss runs and claims information for renewals, underwriting, and actuarial review.
- Identify material trends and coordinate information requests with claims professionals and service providers.
- Escalate significant developments or unresolved issues.
Client Relationship Management
- Serve as the primary policy-administration contact for assigned clients.
- Respond promptly to questions about policies, renewals, endorsements, coverage, invoices, and underwriting requirements.
- Coordinate with brokers, actuaries, underwriters, claims professionals, financial advisors, and other providers.
- Communicate deadlines, missing items, coverage changes, and issuance status; document client approvals and instructions.
- Build strong relationships through accuracy, responsiveness, and proactive communication.
Premium Invoice Coordination
- Provide Accounting with approved policy, premium, and billing information for invoicing.
- Reconcile invoice support with underwriting and policy documents and resolve discrepancies.
- Coordinate payment arrangements when needed and track invoice requests through delivery.
Policy Workflow Quality Control
- Maintain policy templates, checklists, procedures, and quality standards.
- Partner with Sales to design and improve insurance workflows for new and existing programs, including handoffs, responsibilities, approvals, timelines, and client deliverables.
- Review support-prepared documents before release and provide clear quality feedback.
- Ensure only approved documents are distributed.
- Address recurring issues and recommend process, automation, and technology improvements.
Insurance Reporting
- Maintain accurate renewal, underwriting, policy-issuance, client-requirement, and invoice status.
- Track aging items, drive completion, and identify service or workflow issues.
- Provide leadership with concise summaries of significant matters.
Qualifications:
- Five or more years of experience in insurance program management, commercial or captive insurance, reinsurance, underwriting support, policy administration, account management, or related operations.
- Strong knowledge of commercial policies, declarations, endorsements, binders, renewals, and policy documentation.
- Experience managing complex renewals and underwriting submissions.
- Ability to interpret policy language and reconcile multiple insurance documents.
- Excellent writing, organization, analysis, time management, and attention to detail.
- Proficiency in Microsoft Outlook, Word, Excel, Teams, and document-management systems.
Preferred Qualifications:
- Bachelor’s degree in risk management, insurance, business, finance, or a related field.
- Experience with captive insurance, alternative risk transfer, and reinsurance documentation.
- Experience working with actuaries, underwriters, brokers, claims professionals, and accounting teams.
- CPCU, ARM, ACI, CCI, CIC, AINS, AU, or similar designation.
Why Join the Team?
- Work with sophisticated captive and alternative risk programs.
- Join a growing, entrepreneurial organization.
- Collaborate with leading insurance, actuarial, underwriting, accounting, and risk professionals.
- Influence client outcomes while shaping processes, systems, and best practices.
Numbers & Facts
| Location | AL (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 10 to 19 employees |
| Year Founded | 2012 |
| Website | http://www.empoweredstaffing.com |
About Company
We have worked with some of the world's largest organizations and specialize in hiring mid to executive level talent. We know what it takes to create an all star team. Servicing our candidates and clients with the highest level of respect, strategy and transparency has led Empowered Staffing to become a leader in the recruitment and staffing industry.
We offer Corporate Contingency Recruiting, Recruitment Process Outsourcing and Contract Staffing.
Our recruiting team specializes in the following areas : eCommerce & Retail , SaaS/Technology, Digital Marketing, Manufacturing, Human Resources , Accounting , Education , Healthcare and Legal.
Our clients recognize that hiring the right individual goes above and beyond the resume and that is why we are here. We make sure to have very detailed and long conversations with each candidate to understand their professional and personal motivations in life. This ensures that each candidate presented to our clients is a fit from a personal and professional perspective.
If you are the top in your field, let us help you transition your career in the right direction. We hire top performing talent for the most well-respected organizations across the US. Before partnering with any potential client, we look at company culture, management style, growth opportunities and the overall compensation/benefit package to ensure our candidate's success and happiness.
Skills
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