Program Manager, AMER Professional Services PMO

Hungry, Humble, Honest, with Heart.

The Opportunity

Do you excel at managing the transformation of complex customer environments, working to drive business transformation and large-scale migration efforts for enterprise clients? If so, joining our team as a Program Manager for Transformation and Migration means playing a pivotal role in delivering customer outcomes as they migrate to the Nutanix Cloud Platform. You'll have the opportunity to work with cutting edge technology and collaborate with top industry professionals to deliver business changing results via innovative solutions for our clients.

What's unique about the Professional Services team at Nutanix is our commitment to delivering exceptional service and solutions to our clients. We take pride in our ability to understand and address the unique challenges our clients face with their IT infrastructure. With a diverse and talented group of professionals, we work collaboratively to provide innovative strategies and implement cutting-edge technologies. Our team's dedication and expertise have been recognized with the NorthFace Service Award for 10 consecutive years, highlighting our consistent success in exceeding client expectations. Joining our team means joining a dynamic and globally recognized organization that values excellence and continuous growth.

The Program Manager is expected to bring program management and technical knowledge of large scale Data Center (DC) modernization, IT transformation, Hybrid cloud, Intra/Inter DC Virtual Machine (VM) migration projects, infrastructure and Operations, and deep functional domain knowledge as well as solid program management skills to work collaboratively with the customer resources and the Nutanix project team to deliver results.

About the Team

You'll be joining our Professional Services Team at Nutanix, a dynamic and collaborative environment where you'll have the opportunity to work alongside a diverse and talented group of professionals spread across the AMER region. The team culture is grounded in excellence and innovation, with every member dedicated to delivering exceptional service and tailored solutions to meet our clients' unique IT infrastructure challenges. Our track record of success is underscored by receiving the NorthFace Service Award for ten consecutive years, demonstrating our commitment to exceeding client expectations and driving continuous growth.

You will report to the AMER PMO Program Management Leader. Our work setup is designed to provide flexibility, allowing for a remote working environment, which means you can work from the comfort of your home or any preferred location. However, we do expect the team members to come into the office occasionally, with most roles requiring no set in-office days. In terms of travel, be prepared for up to 30% travel as you engage with clients and participate in projects that may require on-site presence. This balance of remote work and travel offers a unique opportunity to connect with colleagues and clients while enjoying the flexibility of a modern work environment.

Your Role

• Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
• Collaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirements
• Coordinate and drive sub projects and work streams inclusive of their interdependencies
• Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams
• Develop detailed integrated project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE to determine duration; monitoring and tracking progress with project plans
• Manage the program scope, schedule, changes, costs and closeout using appropriate verification techniques
• Anticipate and proactively resolve challenges to program budget and timeline
• Measure program performance using appropriate tools and techniques
• Manage and track program issues, actions and risks accordingly
• Communicating progress both internally and externally
• Managing the relationship with the client and all internal and external stakeholders
• Utilize client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward
• Develop client program status reports and distribute on regular intervals
• Internally forecast program revenue accurately on a quarterly basis and regularly maintain configurable within system of record
• Create and maintain comprehensive program documentation
• Collaborate with project managers worldwide to improve PM efficiency
• Foster relationships with clients enabling future account sales
• Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C level leadership
• Manage Customer satisfaction by ensuring world class project delivery
• Managing stakeholders' communication and develop appropriate communication plans, report and escalate to management as needed
• Provide Nutanix PS Consulting large program and project opportunity pre-sales support including, but not limited to, determining the appropriate PMO roles and level of effort (LOE) required to deliver the scope successfully, identifying and addressing key risks, and managing and communicating effective throughout the pre-sales support process

What You Will Bring

• You should have a minimum of 8 years of experience in a Program Management role in a professional services organization
• Deep experience with managing complex programs comprised of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations
• Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multitasking skills
• Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them
• Ability to align the deliverables (outputs) to the program's outcome
• Excellent written and verbal communication skills in English
• Proven ability to problem solve and be dynamic in complex situations
• Self-starter with intense drive for improvement and delivering results
• Strong working knowledge of Microsoft Office and Project planning tools
• Proficient with Agile project management
• Experience using change management processes for dynamic professional services projects
• External customer-facing management experience (including partners)
• Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)
• Experience managing multiple programs, projects, and clients in parallel is required
• Working knowledge with tools like NetSuite and Salesforce a plus
• Ability to adopt new processes and tools
• PMP required, PgMP preferred

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $ 151,200 and USD $ 226,800 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

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