In the gTech’s Users and Products (gUP) team, our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. gUP builds solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting the consumer products ecosystem and enabling numerous launches each year. Help Guide and Authorable Workflows (AWFs) are a pivotal element of one of gTech's top goals for 2026 and beyond.
In this role, you will have access to greater growth and development opportunities through exposure to key areas of the business. This includes influencing product support strategy to improve our customers’ ability to self-resolve issues and increasing efficiency of the support experience by automating end user support cases, setting the bar high for customer care at Google. You will work on a project basis to solve problems and will bring your operational and program management (PgM) skills to the gUP Technology Delivery team as a PgM on the AWF development team. You will support one or more products (e.g., Google Play, Fi, Pixel, Photos, GMail, GStore, Nest, etc.) in launching support optimization solutions as well as have the opportunity to work on next generation automation solutions, such as Robot and Conversational workflows that incorporate new AI powered technologies.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $140000 - $205000 (USD) + 15% bonus target + bonus + equity + benefitsLearn more about benefits at Google.Build for everyone
Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.
It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.
So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
Benefits
We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.
Learn more about Google’s benefits on this site featuring Googlers’ experience.
How we Hire
Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.