Program Manager, Business Operations (MedInsight)

Milliman, Inc

Seattle, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Actuarial Skills, Administrative Management, Administrative Skills, Adoption, Affirmative Action, Alliance/Partner Management, Artificial Intelligence (AI), Atlassian JIRA, Automation, Business Analysis, Business Intelligence, Business Operations, Business Process Management, Business Services, Business Transformation, Career Development, Change Management, Communication Skills, Consulting, Continuous Improvement, Contract Management, Cost Analysis, Cost Control, Cross-Functional, Data Analysis, Data Quality, Decision Support, Documentation, Equal Employment Opportunity (EEO), Follow Through, Funding, Healthcare, Human Resources, Leadership, Logistics, Microsoft Product Family, Microsoft SharePoint, Operational Strategy, Operations Management, Operations Processes, Performance Management, Plan Meetings, Power BI, Process Analysis, Process Improvement, Project Management Software, Project/Program Management, Quality Management, Records Management, Regulatory Compliance, Reporting Dashboards, Resource Utilization, Risk Management, Staff Training, Systems Administration/Management, Team Lead/Manager

LOCATION

Seattle, WA

POSTED

30+ days ago

Description
Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence.Our company's purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management. MedInsight has been ranked #1 for Payer Quality Analytics by clients for the last three years in the Best in KLAS report.

MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

MedInsight is seeking a skilled, versatile Program Manager to lead business operations - aligning internal activities, processes, and systems with our goals. The ideal candidate is a proactive self-starter with strong project/program management skills, a solutions mindset, and experience independently managing business policies, processes, and programs. This position reports to the Chief Business Officer.

What You'll Do

Lead simple to complex programs and projects from inception through implementation to steady-state, own planning, execution, and measurement.
Identify and lead analysis of key business processes to enhance efficiency, improve performance, and reduce costs
Lead multi-stakeholder groups and collaborate with cross-functional teams, including senior leadership, to gain buy-in, support, and alignment on business initiatives
Develop and implement learning, training and/or change management plans to ensure successful adoption of new processes and systems across the organization
Collaborate with business intelligence analysts to ensure the delivery of high-quality data insights and analytics that support decision-making and enhance business performance

Key responsibility areas:

Partnership Governance Management Own planning and business meetings between MedInsight and key partners. Translate partnership objectives and priorities into agendas, then guide presenters on presentation and materials development. Coordinate day-of logistics and facilitate to stay on agenda and achieve intended outcomes. Capture action items, prepare summaries, follow through with stakeholders on next steps, and track topics for future discussions and meetings. Prepare the Chief Business Officer for their participation in governance meetings. As requested, project manage workgroups or teams on partnership initiatives.

Quality and Risk Management Serve as subject matter expert on Milliman and MedInsight quality and risk management policies, requirements, and programs. Optimize internal processes to efficiently and fully meet requirements at a programmatic level. Manage information sources and documentation, staff training, and organization-wide program adoption. Organize and project-manage program reviews and audits. Note: as program manager, you support but do not directly perform quality or risk management duties.

Business Operations Process Management Directly support multiple core business operations workflows-including business contract management, staff and office/workplace administration, and internal enterprise systems enablement. Manage day-to-day operations to ensure efficient and compliant execution. Develop informational resources and policies, and own document and records management. Serve as a subjectmatter expert for assigned operations, advising senior leaders and supporting staff. Drive continuous improvement through process optimization and the adoption of AI and automation in workflows. Note: this position backfills administrative office duties when primary staff member is out of office.

Enterprise business initiatives management or special projects as assigned by the Chief Business Officer.

Qualifications:

5+ years in program/project/operations management, administration, or business services
Proven process improvement and project management experience with measurable outcomes.
Excellent communication, facilitation and stakeholder management skills
Hands-on experience with Microsoft 365 (SharePoint, Power Automate), project management tools (e.g., Monday.com, Asana, Jira, Smartsheet), and BI dashboards (e.g., Power BI); comfortable with low/no-code automation.

Education

Bachelor's degree in Business, Operations or a related field, or equivalent experience

Location

This role will be in Seattle, Washington and follows a hybrid schedule, requiring at least 2-3 days in office per week. The expected application deadline for this job is April 30, 2026.

Compensation

The salary range is $80,170 - $131,905, depending on relevant factors, but not limited to education, relevant work experience, qualifications, skills, certifications, etc.

What makes this a great opportunity?

Join an innovative, high growth company with a solid industry track record
Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions
Enjoy significant visibility in your work and be recognized for your wins
Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career

Benefits

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
401(k) Plan - Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program - Recognizing employee contributions
Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays - A minimum of 10 paid holidays per year
Family Building Benefits - Includes adoption and fertility assistance
Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D - 100% of premiums covered by Milliman
Short-Term and Long-Term Disability - Fully paid by Milliman

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

#LI-SM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Milliman is an equal opportunity employer

Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

About the Company

Milliman, Inc

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