Program Manager, CBP SOD Support

Overview

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Position Summary

Credence has an immediate need for a Technical Writing Assistant to support U.S. Customs and Border Protection (CBP) in the development, maintenance, and lifecycle management of agency policy documentation. This is a 100% remote position supporting a mission-critical federal customer.

The ideal candidate should possess exceptional organizational skills and an eye for detail that catches what others miss. Success in this role requires precision over volume — accurate citations, clean formatting, disciplined version control, and clear tracking of where every document stands in the review and approval cycle. The Technical Writing Assistant serves as the day-to-day steward of a large policy library, fielding research requests from government stakeholders, validating the authorities that underpin existing policy, formatting documents to CBP-approved standards, and shepherding materials through routing and concurrence.

Requirements

Responsibilities include, but are not limited to the duties listed below:

• Must be able to maintain the CBP policy library, including document intake, indexing, version control, and archiving of superseded material.
• Will be responsible for providing responsive customer service to the Security Operations Division (SOD) on policy searches and research inquiries.
• Will conduct independent research and analysis to support the development of new policy.
• Will validate references and authorities cited in policy documents and determine whether the scope of expiring policy remains relevant, requires revision, or should be sunset.
• Will create and track routing sheets, monitoring each document action through review, concurrence, and final approval.
• Will assist with web content management, including posting, updating, and organizing policy content on CBP sites.
• Must have the ability to utilize Microsoft Word and Adobe Acrobat Pro to format documents into CBP-approved formats, applying styles, templates, cross-references, tables of contents, bookmarking, and accessibility remediation.
• Must have demonstrated experience utilizing Microsoft PowerPoint to create presentations depicting workflows, processes, and organizational charts.
• Must have prior experience proofreading and copy editing a wide range of materials, including directives, handbooks, standard operating procedures (SOPs), memoranda, and briefing products.
• Must maintain working knowledge of a broad range of current guidelines, regulations, policies, and handbooks pertinent to CBP activities.

Qualifications:

• Must have a Bachelor’s degree in Technical Writing or a related field is required.
• Must have a minimum of 5 years of relevant technical writing/editing experience.
• Must have advanced proficiency with Microsoft Word (styles, templates, cross-references, tables of contents, track changes) and Adobe Acrobat Pro (PDF creation, bookmarking, form fields, Section 508 accessibility).
• Must have proficiency with Microsoft PowerPoint, including building workflow diagrams and organizational charts.
• Must have demonstrated experience maintaining a document, policy, or knowledge library with disciplined version control.
• Must be able to conduct independent research, validate source authorities, and summarize findings clearly.
• Must have exceptional proofreading and copy-editing skills, with strong command of grammar, usage, and a recognized style guide.
• Must be stakeholder engaging, with a service-oriented approach to fielding research requests.
• Must be able to work well within Teams.
• Must have excellent verbal and written communication skills.
• Must have the ability to maintain confidentiality and handle sensitive data.
• Must have the ability to manage multiple concurrent document actions in a fast-paced environment.
• Must be able to work independently with minimal supervision in a fully remote setting.
• Must be a U.S. Citizen and able to obtain and maintain a favorable CBP suitability determination.

Preferred:

• Prior experience supporting CBP, DHS, or another federal law enforcement or homeland security organization.
• Familiarity with federal policy document types (directives, handbooks, musters, SOPs, memoranda) and agency policy lifecycle and review processes.
• Experience with routing sheets, staffing packages, or comparable government concurrence workflows.
• Experience with SharePoint and web content management systems.
• Working knowledge of Section 508 / WCAG accessibility requirements for documents and web content.
• Experience researching statutory and regulatory authorities (U.S. Code, CFR, executive orders, agency directives

Salary Range: $80,000.00 to $90,000.00 annually. Actual compensation will be determined based on the selected candidate's experience, education, skills, and overall qualifications. 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources