Job Title: Program Manager - Coordinator
Location: Rio Rancho, NM
Pay Rate: $55k-$75k with an additional performance bonus
Employment Type: Full-Time | Direct Hire | On-Site
Work Schedule: Mon-Fri | 7am-4pm
Summary
A well‑established provider of specialized products and services to customers operating in critically clean and highly regulated environments is seeking a Program Coordinator. This role is responsible for managing an established technical manufacturing support program at a key customer site, ensuring operational excellence through leadership and continuous improvement. The ideal candidate is a seasoned leader with strong technical acumen who can balance personnel management, payroll oversight, and business development while maintaining high-quality service standards.
Key Responsibilities
- Site Operations: Oversee day-to-day operations at the customer site to ensure smooth execution and delivery of program objectives.
- Relationship Management: Act as the primary point of contact for stakeholders, ensuring needs are met and fostering effective communication.
- Team Leadership: Lead and mentor the on-site team, managing performance, feedback, and professional development in a collaborative environment.
- Talent Management: Support the full hiring lifecycle, including screening, interviewing, and onboarding to maintain optimal staffing levels.
- Administrative Oversight: Manage payroll processing and related queries promptly while ensuring accurate time and attendance tracking.
- Project Delivery: Manage technical deliverables, timelines, and quality of work to ensure total customer satisfaction.
- Risk & Compliance: Identify potential risks, develop mitigation strategies, and ensure adherence to all safety, regulatory, and company standards.
- Business Growth: Identify and pursue opportunities to expand on-site business, improve operational efficiency, and enhance program effectiveness.
- Quality Assurance: Conduct regular reviews and audits to maintain high-quality service delivery and operational stability.
Qualifications
- Proven Experience: Minimum of 5 years in site or program management with a track record of sustaining long-term programs and managing teams.
- Educational Background: Bachelor's degree in business, Management, or a related field is highly desired.
- Technical Proficiency: Strong acumen with ERP systems (SAP/Oracle) and the Microsoft Office Suite; experience with project management or team tracking software is preferred.
- Analytical Skills: Skilled in using Microsoft Excel and/or PowerBI for data manipulation and analysis.
- Operational Knowledge: Strong understanding of operational management, quality assurance processes, and payroll systems.
- Leadership & Communication: Exceptional interpersonal skills with the ability to lead under pressure and meet tight deadlines.
- Problem Solving: Strong decision-making abilities and a proactive approach to identifying workflow efficiencies.
- Organizational Skills: Exceptional time management skills with a high level of attention to detail and accuracy.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.