Program Manager

Domain: Critical Infrastructure Services

Experience: 12+ Years

Role Summary

Lead strategic technology and business transformation programs that support critical infrastructure operations. Drive end-to-end program execution, stakeholder alignment, governance, and operational excellence while managing cross-functional teams and delivering measurable business outcomes.

Key Responsibilities

• Lead large-scale technology and operational transformation initiatives from planning through implementation and operational handoff.
• Manage program roadmap, scope, budget, resources, risks, dependencies, and delivery milestones.
• Partner with business, engineering, operations, finance, and technology leaders to ensure successful execution.
• Establish governance, reporting, and communication frameworks, including executive dashboards and weekly status reports.
• Identify and mitigate program risks, issues, and delivery challenges.
• Drive process improvement, operational efficiency, and adoption of new technologies.
• Ensure solutions align with business objectives, operational requirements, security standards, and compliance needs.
• Track and report program KPIs, milestones, and value realization.

Leadership Responsibilities

• Lead, mentor, and develop program and project management teams.
• Manage resource planning, workforce capacity, performance management, and talent development.
• Foster a culture of accountability, collaboration, continuous improvement, and execution excellence.
• Influence stakeholders and drive alignment across multiple business and technology functions.

Required Qualifications

• 12+ years of experience in Technical Program Management, Program Management, or Technology Delivery.
• Proven experience leading enterprise-wide programs and strategic initiatives.
• Strong stakeholder management and executive communication skills.
• Experience with program governance, budgeting, risk management, and reporting.
• Strong understanding of project execution, operational processes, and technology delivery.
• Experience within Critical Infrastructure Services, Data Centers, Telecommunications, Utilities, Energy, Engineering Services, or related industries.
• Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, or a related engineering discipline.

Preferred Qualifications

• MBA or equivalent business qualification.
• PMP, PgMP, Agile, SAFe, Scrum, or similar certifications.
• Experience managing technology platforms, digital transformation, cloud, data, or operational systems.
• Background in data center operations, electrical systems, telecommunications infrastructure, or mission-critical environments.

Success Factors

• Consistent delivery of programs on time, within budget, and with expected business outcomes.
• Effective stakeholder engagement and executive reporting.
• Strong operational understanding and ability to bridge business and technology teams.
• Demonstrated leadership, team development, and continuous improvement mindset.