Program Manager

Responsible for the coordination and completion of projects, projects that are small to moderate in scope, risk, and/or organizational span, including subprojects of larger, more complex projects.

Manages multiple projects and orchestrates the results to achieve a broad program goal.

Plans and implements schedules and monitors program from inception through delivery ensuring all deadlines are met.

Defines and reports program status, development issues and success metrics.

Identifies and monitors areas of risk.

Continuously seeks opportunities to improve cost, performance and schedule.

Manages to budgets. Facilitates communication and coordination among projects.

Manages stakeholder engagement and satisfaction.

Maintains awareness of trends, business conditions and internal process and practices impacting component projects or overall program.

Adheres to standard project management methodologies and reporting techniques.

Proficiency in MS Office required.

1. Explain what the scope of the work/project is? Project Overview, deliverables (what is this person responsible for).

This is a Program Manager / Product Manager role supporting Demand Side Management (DSM) programs for Commercial & Industrial (C&I) customers. The contractor will manage the endtoend lifecycle of an assigned DSM product, ensuring the product meets its filed regulatory goals.

Key responsibilities include:

Daytoday management of a DSM product (e.g., lighting)

Forecasting and budgeting to meet filed goals

Managing program rules and regulatory requirements

Working with trade partners, vendors, and internal sales teams

Moving projects through Salesforce (CRM)

Ensuring compliance with regulatory filings and program documentation

Supporting testimony and filings (e.g., Texas filing mentioned)

The "product” is not a physical product; it is a regulated utility program that incentivizes customers to adopt energyefficient technologies.

1. What are the top 3-5 skills and qualifications (technology/application/software, etc.) required?

Program or product management experience

Budgeting and forecasting

Salesforce experience (very important)

Stakeholder and customer relationship management

Strong Microsoft Office skills

Experience in regulated environments (highly preferred)

2. What non-technical skills are necessary (i.e., such as communication, problem solving, team player)?

Relationship and stakeholder management

Strong communication skills

Presentation skills

Adaptability and comfort with ambiguity

Collaboration

Problemsolving

3. Ideal candidate background and how many years required?

Job Type 1

Approximately 3–5 years of experience

Not entrylevel

Experience in:

Program management

Product management

Regulated industries (utility preferred)

Relevant backgrounds include:

Utilities (electric, gas, water)

Other regulated organizations

Government or large bureaucratic environments (e.g., DOE, EnergyStar)

4. Are there any specific companies you like to see on a candidate's resume?

N/a

5. Are there any certifications that the candidate must possess?

N/a

6. Are there any preferred or "nice to have" skills?

PMP certification (nice to have)

Utility or regulated industry experience

Exposure to dashboards or data tools (e.g., Power BI)

Experience presenting to internal/external audiences