Program Manager EHR Trainer

Overview

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

The Training Program Manager plays a critical role in ensuring successful adoption, utilization and optimization of eClinicalWorks and Athena electronic health records across the SCAH enterprise. This position is responsible for leading the strategy, development and execution of all EHR training initiatives, supporting both clinical and administrative users throughout the full system lifecycle - from onboarding and go-lives to upgrades and ongoing optimization.

This role serves as a bridge between technology, workflows and end users, translating complex system functionality into practical, role-based training that aligns with real-world clinical and operational needs. The training manager partners with providers, practice leadership, IT, and operational stakeholders to ensure training supports patient care, efficiency, regulatory compliance, and organizational performance.

Responsibility Description:

Training Strategy & Program Management

• Develop and manage a comprehensive EHR training program for providers, clinical staff, and administrative users
• Create role-based training curricula (providers, MAs, front office, billing, referrals, leadership)
• Standardize onboarding and refresher training for new hires and existing staff
• Assess training needs based on workflow changes, system upgrades, and performance gaps

Instructional Design & Content Development

• Create and maintain training materials including job aids, workflows, tip sheets, videos, and quick-reference guides
• Ensure training content aligns with EHR best practices, organizational workflows, and regulatory requirements
• Maintain version control and update materials following system upgrades or optimizations

Training Delivery

• Lead instructor-led training (virtual and in-person) for EHR users
• Coordinate and support go-live and post-go-live training during implementations or major upgrades
• Provide at-the-elbow support as needed during go-lives and optimization efforts

Stakeholder Collaboration

• Partner with clinical leadership, operations, IT, and project managers during implementations and upgrades
• Act as a liaison between end users and technical teams to identify training gaps and workflow issues
• Collaborate with EHR vendor resources when appropriate

Performance Measurement & Continuous Improvement

• Evaluate training effectiveness through assessments, feedback, and system usage metrics
• Identify trends in user errors or inefficiencies and proactively address through targeted training
• Continuously improve training methods and materials based on user feedback and outcomes

Leadership & Oversight

• Mentor and oversee trainers or super users, if applicable
• Support the development of super user programs across departments
• Ensure consistent training standards across all sites and teams

Qualifications

• 3+ years of experience, years of experience in training on eClinicalWorks or Athena in a healthcare setting or a related role.
• Proven experience in designing and delivering clinical and admin training programs.
• Strong understanding of adult learning principles and instructional design within EHR systems.
• Strong understanding of ambulatory clinical workflows, revenue cycle and front-office operations.
• Proven experience delivering training to diverse clinical and administrative audiences
• Excellent communication, facilitation, organization, and interpersonal skills.
• Ability to assess and evaluate employee learning needs.
• Proficient in learning management systems (LMS) and other training tools/software, UKG preferred.
• Strong organizational and time-management skills with the ability to handle multiple projects simultaneously.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt in a changing and fast-paced environment.
• Experience using ServiceNow, ZenDesk, Jira, or equivalent ticketing systems, preferred.

USD $112,000.00/Yr. USD $125,000.00/Yr.