Program Manager

Program Manager

Job Purpose:

• Oversee - Monitor processes and activities. Call out non-conformance, issues, risks
• Delegate - Assigning responsibilities, including changing responsibility ownership from one person to another
• Manage - Focus on processes. Ensure processes are known and followed. Establish, monitor Stage Gates, and address failures
• Drive / Lead - Focus on people. Find, secure resources. Push individuals to action, execution. Ensure completion. Push others or do yourself
• SME - Subject Matter Expert

1 Commercial / Financial

Master the Customer Agreement / Pricing

• Master a deep understanding of each managed Customer agreement, its terms and conditions and implications to the business, including how to protect Sanmina and how to maximize the financial results of the operation within the agreement

• Summarize key commercial terms and business needs such as volume, revenue and asset levels required to maintain or improve quoted margins

• Clearly differentiate "claimable" elements per contractual terms

• Contractual obligations or changes to pricing assumptions

• Productivity and performance effectiveness issues

• Manage all non-product billing requirements (transportation, customs, etc)

• Drive ongoing pricing negotiations

• Develop Quotes (for incremental work) and maintain (update) the customer price list

Drive Financial success

• Track actual financial performance against quote, including revenue, forecast vs actual, gross margin, OH absorption, assets/inventory, unamortized capital, volume (FC take rate) and so on. Assess profitability and risks, issues, gaps - "Mind the cash register"
• Identify any failures from SGS or Customer to comply with the terms of the agreement
• Alert Sr. Management of performance issues, significant upcoming changes and downward trends
• Drive quarterly Customer pricing reviews and seek management as needed help to close pricing negotiations
• Clearly identify pricing elements driven by market competitiveness. Work with the functional areas to identify risks, and avoid business losses due to uncompetitive pricing

Commercial Inventory pricing topics… (not execution)

• Drive PPV (Purchase Price Variance) data collection with Materials / Finance. Collect data, develop recap, comm to customer, drive reconciliation
• Manage and Drive the existing product price change process (Price Effectivity, Inventory Revaluation, etc.)
• Ensure supply chain functional area has sufficient and adequate information to calculate (EET) materials exposure and liabilities
• Identify and drive resolution of inventory related exposure (claimable or not claimable). Determine the nature of the issue (scrap, cycle counting, etc.)
• Drive Clear to Build (CTB) or Clear to Service KPIs and plan in function of forecast commit and preserve a healthy relation with inventory level (turns)
• Identify inventory valuation exposure and drive the associated customer claims
• Identify gaps and drive resolution for quoted vs actual MCPU gaps, MOH / Freight ratio

2 Transactional Operations Support

Demand Management

• Track historical demand accuracy performance
• Analyze and drive customer forecast accuracy issues (waterfall charts, etc)
• Provide demand estimation to the different functional areas to adequately plan and rightsize the operation (labor & infrastructure)
• Identify elements of demand behavior (patterns, cycles, seasonality) that represent an impact to current pricing

Sales Order Creation / Order Entry

• Analyze and Drive customer forecast accuracy issues (waterfall charts, etc)
• Understand the product lead-time portfolio and its implications on the order process
• Manage the order / forecast supply - commit process
• Review backlog report to align Open Orders to Sales Order in Oracle. Resolve issues
• Order Management. Review backlog report to align Open Orders to Oracle Orderbook

Invoicing

• Collect data and other backup documentation for invoicing
• Initiate invoicing in the period agreed with customer actively monitoring PO balances
• Assure Invoicing protocols per customer are followed to prevent AR payment issues
• Work with customers' Buyers to determine "blocking points" and address before become Past Due
• Resolve delinquencies with Shared Services as appropriate
• Drive AR collections per agreed payment terms
• Identify and mitigate writeoff risks from aged invoices (>60 days overdue)
• Ensure revenue recognition policies are followed coordinating with finance as applicable

Warranty-Returns

• Ensure compliance with the commercial terms and criteria, drive resolution as needed
• Approve Warranty claims and ensure approved payments are completed
• Warranty credit application as per contractual agreement
• Ensure CFT is driving actions to prevent reoccurrence on warranty/returns related issues

Change Management

• Manage commercial aspects of ECO process, drive alignment on effective dates & costs

End of Life

• Manage product EOL process; minimize cost exposure to SANMINA and Customer
• Manage component EOL process; minimize cost exposure to SANMINA and Customer

Drive Performance Excellence compliance

3 Status Alignment

• Develop and present periodic, internal program reviews to site, and/or executive management
• Maintain and distribute defined Customer KPI (Key Performance Indicators) tracker
• Drive and host a repeating, periodic communication schedule with key customer contacts
• Manage, drive creation of, and present customer Quarterly Business Reviews (QBR)
• Align management, department SMEs, and involved parties, on mutual understanding of needs and what help is needed to collect data, assess, identify needs
• Mitigate short term risks
• Realize short term Opportunities

4 Risk Management / Issue Resolution

• Drive continual assessment of Risks and offsetting Opportunities; develop mitigations
• "First point of contact," "first point of escalation" to customer for any customer complaints
• Know and Understand (1) outstanding issues and statuses (2) pending and active changes to the program or processes
• Lead the CFT (Customer Focus Team) in support of Operations and the Customer
• Drive Resolution
• Directly respond to customer requests, sufficiently, timely, and professionally
• Resolve any customer issues between SANMINA and the customer
• Review and drive actions to address P&L concerns at site, region, and division levels.
• Resolve any planning / ordering conflicts with the customer and the site
• Resolve all customer E&O (Excess & Obsolete) material issues
• Drive all customer service and satisfaction initiatives
• Lead the CFT (Customer Focus Team) in support of Operations and the Customer
• Support the Quality function in the efficient closure of customer complaints (CAR's)
• Assist Account management in driving customer credit limit issues. (administrative: forms, documents)

5 Customer Satisfaction / Continuous Improvement / Growth

• Customer Satisfaction

• Know and understand the customers interests

• Develop, deploy, manage, and drive Customer's overall satisfaction

• Drive "customer impacting" operational improvements

• Drive the NPI (New Product Introduction) process. 3 scenarios:

• May be formally led by Program Manager

• May be formally led by Engineering or dedicated NPI lead

• May be formally led jointly by Program Manager and Engineering / NPI lead

• Identify local, organic growth opportunities

Education and Experience:

• Bachelor Degree in Business or Finance or equivalent experience.
• At least 6 years proven experience in a Program Management position.
• Experience in Customer Fulfillment, Electronics Manufacturing, and New Product Introduction.
• Able to build effective professional relationships with suppliers and internal departments.
• Proven track record of negotiating contracts and prices.
• Working knowledge of import and customs procedures.
• Excellent computer skills, including proficiency with MS Office.
• Oracle experience is desired.
• Excellent written, verbal, presentation and organizational skills.
• Self motivated and proactive leader with ability to mentor and motivate team.
• Ability to use tools and methodologies aimed at designing and preparing the best strategy for each communication
• Promotes and encourages communication, acting as a model in their area of action, puts the interests of the team before personal ones
• Sets and communicates realistic and challenging goals for themselves and their team consistent with the organization's goals
• Maintains an attitude of availability and interest in identifying, knowing, understanding and meeting the needs of customers
• Develop an innovative solution based on a non-traditional approach to solving problems and a deep understanding of business objectives
• Evaluate decisions made regarding the results obtained and drives modifications if necessary.
• Adapts with versatility, efficiency and speed to different contexts, situations, and people.
• Provides feedback so that employees know what they are doing well in a specific way to favor their development
• Has conversations with team members to find out about their needs and knows in which areas the people who report directly want to develop professionally
• Ability to use tools and methodologies to design and prepare the strategy for each negotiation, reach satisfactory agreements and collaborate in other negotiation processes
• Anticipates the critical points of a situation or problem with a large number of variables, establishing control points and coordination mechanisms, verifying data and seeking external information to ensure the quality of processes

Sanmina is an Equal Opportunity Employer