Program Manager (Electrical/National Account Focus)

Project Ownership

• Understanding P&L for client projects
• Understand contracts requirements and scope of work
• Protect and improve project margins through disciplined execution
• Maintain accurate forecasting through project completion
• Develop and maintain 12–24 month strategic account plans aligned with customer capital programs and operational priorities.
• Maintain executive-level relationships with key stakeholders for National Accounts.
• Facilitate annual strategic planning sessions with customers and internal leadership.
• Align Shermco service capabilities with customer long-term infrastructure and reliability needs.

Cross Functional Program Coordination

• Coordinate execution across all Shermco organizations, branches and service groups.
• Lead recurring internal program coordination meetings.
• Resolve inter-branch operational conflicts and ensure consistent execution standards.
• Establish and maintain standardized reporting structures and communication cadence across participating branches.

Financial Management

• Monitor estimate-to-actual performance trends.
• Identify early indicators of margin erosion or project risk.
• Track change order capture rates and financial performance drivers.
• Lead quarterly financial performance reviews with executive leadership.

Contract & Scope Control

• Interpret and manage contract requirements
• Ensure scope clarity and enforce structured change management
• Lead RFI development and tracking
• Prevent unauthorized scope execution

Risk Management

• Develop and maintain formal project risk registers
• Maintain a Program Risk Register including safety risks, margin risks, capacity constraints, contractual risks, and reputational risks.
• Conduct monthly program risk reviews.
• Escalate material risks to executive leadership when appropriate
• Proactively mitigate safety, financial, schedule, and resource risks
• Escalate high-impact risks appropriately
• Lead contingency and recovery planning

Operational Governance

• Promote consistent operational standards across the program including safety compliance, estimating discipline, project controls, and documentation standards.
• Lead program-level lessons learned reviews to improve future execution.

Customer Relationship Management

• Serve as primary client interface
• Maintain quarterly executive touchpoints with strategic customers.
• Lead Executive Business Reviews (EBRs).
• Own resolution of escalated operational or service issues.
• Monitor customer satisfaction and service quality metrics Schedule Management
• Lead project update meetings and executive briefings
• Navigate conflict professionally while protecting Shermco’s interests
• Develop opportunities for repeat business

Sales, Growth and Execution

• Lead cross-functional teams including technicians, engineers, and subcontractors
• Conduct structured project kickoff meetings
• Drive execution quality and minimize rework
• Ensure disciplined documentation and turnover standards
• Identify opportunities to expand Shermco’s services within strategic accounts.
• Ensure pricing alignment across regions and branches.
• Participate in review of large proposals to ensure strategic alignment.
• Prevent uncoordinated pricing or discounting across Shermco regions.
• Support capture strategies for large capital projects.

Executive Reporting

• Provide clear project performance updates to senior leadership
• Present risk summaries, financial forecasts, and mitigation plans
• Participate in post-project reviews and lessons learned sessions

Required (Must Have) Qualifications

• 5-10 years of program or project management experience ideally managing a national account in multiple sites 
• Experience in any of the following: electrical construction, NETA testing, electrical commissioning,  engineering services, industrial field services, power systems services, electrical infrastructure, and working knowledge of medium- and low voltage electrical systems or related technical field
• Demonstrated financial literacy and ability to interpret project financials
• Experience managing or overseeing large programs or projects exceeding $1M
• Proven ability to coordinate multi-site or multi-branch operations
• Strong executive communication and stakeholder management skills
• Strong financial acumen including budgeting, forecasting, and margin management
• Experience interpreting contracts and managing change orders
• Proven ability to lead large field teams and multi-disciplinary resources

Desired (Nice to Have) Qualifications

• Bachelor's Degree preferred
• PMP certification or formal project management training
• Background in utility, industrial, data center, or mission-critical environments
• Experience managing enterprise-level customer relationships