Program Manager, External eConsults/Virtual Care

University of Washington

Seattle, WA

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Clinical Information, Compensation and Benefits, Customer Support/Service, Documentation Standards, Family Medicine, Health Science, Healthcare, Leadership, Medicine, Needs Assessment, Onboarding, Operations Management, Operations Processes, Organizational Development/Management, People Management, Presentation/Verbal Skills, Primary Care, Problem Solving Skills, Program Planning, Project Portfolio Management (PPM), Project/Program Management, Public Health, Service Line Management, State Laws and Regulations, Strategic Planning, Sustainability, Team Lead/Manager, Writing Skills

LOCATION

Seattle, WA

POSTED

Today

Job Description

UW Medicine Digital Health Office

has an outstanding opportunity for a

Program Manager, External eConsults/Virtual Care

WORK SCHEDULE

100% FTE Weekdays Onsite as business needs require

DEPARTMENT DESCRIPTION

The UW Medicine Digital Health Office supports the UW Medicine mission—to improve the health of the public—by delivering digital health solutions for medical education and specialty care, particularly for rural and underserved communities in the Pacific Northwest and the WWAMI region (Washington, Wyoming, Alaska, Montana, and Idaho).

POSITION HIGHLIGHTS

The Program Manager for External eConsults/Virtual Care serves as the lead operational manager for UW Medicine's external, partner-facing virtual care services, with initial focus on eConsult, overseeing program design, implementation, expansion, evaluation, and long-term sustainability. eConsult is a store-and-forward, asynchronous provider-to-provider digital consultation model that enables referring clinicians to submit patient questions and clinical information directly to UW Medicine specialists, receiving expert guidance without requiring an in-person referral or patient visit.

PRIMARY JOB RESPONSIBILITIES

+ Serve as the primary operational manager for UW Medicine’s external virtual care programs + Support the strategic development and implementation of UW Medicine’s external virtual care programs + Support the design, development, and rollout of external virtual care services and partnerships with internal and external organizations + Conduct needs assessments with stakeholders and incorporate findings into program planning and service development + Collaborate with clinical, academic, operational, and technology leaders to align program initiatives with organizational priorities + Supervise program support staff and other program staff, including hiring, onboarding, training, scheduling, and day-to-day oversight of team activities + Develop and maintain program documentation, standard work processes, operational workflows, and reporting frameworks to support program performance and growth.

REQUIREMENTS

+ Bachelor's Degree in a related field + 5-8 years of experience in program management (preferably in a healthcare setting), strategic planning, project portfolio management or related organizational management responsibilities. + Excellent written and verbal communications skills, with the ability to develop and deliver communications to individuals at all levels within UW Medicine, including executives. + Demonstrated ability to build productive relationships and manage teams under tight time constraints. + Customer-service focused, with ability to adjust style to work with a variety of individuals and perspectives + Extensive experience with clinical operations and clinic/service line management + Three or more years of progressive supervisory and management experience preferably within a clinical operations or service line environment + Extensive experience in facilitating large meetings, demonstrating the ability to lead to outcomes. + Excellent analytic skills with the ability to develop, assess and implement at all phases of a project. + Resilient, agile and able to work in a dynamic environment and under pressure + Experience making independent decisions on matters of significance, free from immediate direction, within scope of responsibilities + Experience working within complex health systems + Equivalent experience may substitute for degree requirement

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community

Compensation, Benefits and Position Details

Pay Range Minimum:

$114,000.00 annual

Pay Range Maximum:

$153,000.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

About the Company

University of Washington

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