Program Manager, City & Customer Launches
We're looking for a Program Manager to keep this work organized and moving. You'll own the trackers, cadences, and follow-through that let the team's technical program managers focus on the hardest problems, without status updates, open action items, or readiness gaps falling through the cracks.
Responsibilities
Own documentation, including playbooks and maintain the master tracker and readiness trackers across active city launches and customer milestone programs, keeping status, owners, and dates current.
Run the logistics and follow-through for the team's recurring cadence (Working Group and cross-functional status syncs): agendas, notes, action items, and close-out.
Chase down open action items and risks across Engineering, Operations, Policy, and Legal, and flag anything slipping before it becomes a blocker.
Build and maintain reporting materials (status decks, dashboards) that give the team and leadership a clear view of program health.
Support new city activation and customer-facing capability rollouts with day-to-day coordination across workstreams.
Qualifications
8-10 years of program or project management experience, ideally supporting multi-team launches or operational programs.
Strong organizational skills; comfortable owning trackers, action items, and meeting cadences across multiple concurrent workstreams.
Excellent written and verbal communication; able to synthesize status clearly for both working teams and leadership.
Proficient with project tracking tools (Jira, Smartsheet, Google Sheets, or similar).
Bachelor's degree or equivalent experience.
Bonus Qualifications
Experience in ride-hail, mobility, autonomous vehicles, or another regulated or operational launch environment.
Experience supporting new market or new city launch programs.
Familiarity with Jira Structure boards or Confluence for cross-program tracking.