Program Manager - Foundation Liaison

The Swedish Foundation is seeking a compassionate, highly professional Program Manager, Foundation Liaison to serve as a trusted advocate and point of connection for our philanthropic donors, grateful patients, and families as they navigate Providence Swedish Medical Center. This newly developed role is ideal for a nurse, former clinician, patient advocate, care coordinator, healthcare navigator, or experienced healthcare professional who understands the hospital environment and is energized by providing exceptional, personalized service.

In this role, the Program Manager will lead the Foundation Liaison Program, helping ensure that donors and Foundation constituents feel known, cared for, and supported while maintaining appropriate boundaries around clinical care, privacy, and equity. The liaison does not provide patient care or clinical direction; instead, this position helps coordinate communication, ease navigation, and connect donors and families with the appropriate clinical and administrative resources.

This position may be especially well suited for a nurse or healthcare professional who is ready to apply their clinical judgment, communication skills, and understanding of patient and family needs in a new way. The ideal candidate is comfortable in hospital settings, understands medical terminology and care processes, and can navigate sensitive situations with warmth, discretion, and confidence.

Successful candidates will bring a service-oriented mindset, strong emotional intelligence, sound judgment, and the ability to build trust with donors, families, physicians, nurses, executives, and Foundation colleagues. Experience in nursing, patient relations, care coordination, case management, patient navigation, healthcare administration, healthcare philanthropy, or a related clinical or hospital-based role is highly valued.

Providence Swedish caregivers are not simply valued - they're invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Key Responsibilities:

• Develop, launch, and manage a comprehensive strategic plan for the Foundation Liaison Program.
• Serve as a patient advocate and liaison between Swedish Foundation donors, Foundation colleagues, clinical teams, and Providence Swedish Medical Center departments.
• Provide high-touch, discreet, and compassionate support to donors, grateful patients, and families navigating hospital visits, appointments, admissions, and other healthcare experiences.
• Collaborate with physicians, nurses, department leaders, house supervisors, registration, scheduling, and other clinical and administrative partners to support seamless communication and care coordination.
• Build strong, respectful relationships with clinical caregivers while ensuring the program supports-not adds burden to-hospital teams.
• Maintain appropriate boundaries by ensuring all clinical questions, requests, or care concerns are directed to the patient's assigned clinical caregivers.
• Partner with the Director of Stewardship, Foundation leadership, and philanthropy colleagues to align the program with broader fundraising, grateful patient, stewardship, and donor engagement strategies.
• Develop program metrics, tracking tools, and reporting systems to evaluate success, identify opportunities for improvement, and demonstrate impact.
• Lead communication, training, and orientation efforts for Foundation staff, clinical partners, donors, and other stakeholders.
• Maintain a high level of confidentiality and adhere to HIPAA, privacy, compliance, and gift-related policies.
• Participate in shared on-call coverage as the program develops, including availability for variable day, evening, night, weekend, and holiday needs.

Required Qualifications:

• Bachelor''s Degree - Preferred Bachelor''s degree in health-related field --or--

• Equivalent education/experience

• 5 years in Program Management, similar Project Management or Leadership experience

Preferred Qualifications:

• 5 years of experience in healthcare, healthcare philanthropy, or related fields
• 3 years of nursing experience, desirable

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate''s placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.