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Program Manager - General – Lead

Iconma

Remote, AZ(remote)

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JOB DETAILS
SALARY
$51.20 Per Hour
SKILLS
Analysis Skills, Business Operations, Business Support, Cross-Functional, Documentation, Finance, Financial Services, Health Plan, Leadership, Metrics, Operational Audit, Operational Improvement, Operations Management, Operations Processes, Organizational Skills, Problem Solving Skills, Process Analysis, Process Improvement, Project/Program Management, Risk, Risk Analysis, Thought Leadership, Time Management
LOCATION
Remote, AZ(remote)
POSTED
3 days ago
Our client, a Financial company, is looking for a Program Manager - General – Lead for their Remote location.
 
Responsibilities:
  • Lead and manage the operational workstream for a new client rebate remediation initiative from planning through execution
  • Operate independently with limited oversight while driving results in a deadline-driven environment
  • Analyze existing operational processes and identify gaps, risks, and improvement opportunities
  • Develop, document, and maintain remediation processes, procedures, and operational playbooks
  • Coordinate and collaborate with internal business teams, operations partners, compliance/risk stakeholders, and external vendors
  • Track remediation progress, key adjustments, dependencies, and operational risks
  • Provide clear, concise, and executive-level reporting to leadership on status, metrics, issues, and recommendations
  • Facilitate issue resolution and decision-making across cross-functional teams
  • Ensure operational activities align with documented controls, governance expectations, and client commitments
 
Requirements:
  • Proven experience leading operational remediation, client remediation, or operational transformation initiatives
  • Ability to quickly learn new tools and technologies to work efficiently, analyze information, and support business needs
  • Strong ability to work independently and influence outcomes with minimal direction
  • Demonstrated thought leadership and problem-solving capabilities in ambiguous environments
  • Experience partnering with cross-functional business teams and third-party vendors
  • Excellent process documentation and organizational skills
  • Experience in financial services, rebates, operations, risk, compliance, or client remediation environments preferred
  • Process improvement and operational governance experience
  • Strong stakeholder management and influencing skills
  • Advanced Excel, reporting, and operational tracking capabilities
  • Experience communicating to all levels, including senior leadership
  • Ability to run queries for reporting purposes
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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