Program Manager, Global Security Operations (Remote)

Crisis24 is seeking a highly experienced Security Operations Center Subject Matter Expert (SME) to lead and enhance our global security operations initiatives. This role is pivotal in designing, optimizing, and supporting 24/7 security operations with corporate clients, ensuring the protection of people, assets, infrastructure, and sensitive operations globally. The ideal candidate will bring a strong background in physical security, GSOC operations, incident management, project delivery, and a baseline knowledge of IT/cybersecurity concepts. This position will also support executive protection (EP), intelligence analysis, travel risk management, and other core security functions within enterprise corporations. This job will sometimes require travel to client sites for extended periods of time depending on business needs.

Key Responsibilities:

• Serve as a SME for GSOC operations, advising on best practices, KPIs, SOP development, and global scalability.
• Develop, review, and refine operational procedures, escalation protocols, and intelligence integration processes.
• Drive projects related to GSOC setup, upgrades, expansion, or vendor transitions-including needs assessments, gap analysis, and roadmap development.
• Collaborate with stakeholders across Physical Security, Executive Protection, Facilities, HR, IT, Cybersecurity, and Business Continuity teams.
• Ensure seamless coordination and response to real-time incidents, crises, and emergencies, while maintaining situational awareness across global operations.
• Evaluate and advise on technologies including video management systems, access control, alarms, and mass communication tools.
• Support the buildout and auditing of security intelligence, travel risk, geopolitical events, and threats to executives or key assets.
• Liaise with third-party GSOC vendors and integrators; provide quality assurance and performance oversight.
• Mentor and train GSOC personnel; design and deliver training content and certification paths as needed.
• Integrate physical and logical security risk management to support convergence between physical and cyber domains.
• Support key business initiatives, product launches, events, and high-risk travel through coordinated GSOC support.
• Maintain existing client relationships with key global clients and partners to ensure customer centricity remains at the heart of Crisis24.
• Anticipate client needs and industry trends to exceed client expectations through tailored operational delivery.
• Understand, meet, and exceed business development goals and objectives through programmatic development.
• Attend security conferences and maintain relationships with external security groups.
• Leverage benchmarking sessions internally and externally.
• Effectively retain existing customer accounts and develop long-term customer relationships.
• Achieve customer retention targets on a regular basis.
• Develop and maintain a strong working knowledge of the Crisis24 service delivery and products.
• Accurately forecast both retention and upsell business for your customer base.
• Frequent engagement with client reps in your customer base.
• Accurately maintain all customer activity within CRM (Salesforce).
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice

• Bachelor's degree in one of the following: Criminal Justice, Cyber Security, Security Management, Homeland Security, International Affairs, Political Science, Emergency Management, or a related field.
• Minimum 5 years of experience in GSOC operations, with a minimum of 3 years in leadership, consulting, or SME role.
• Demonstrated experience managing or advising on global physical security programs, crisis response, and executive protection support.
• Knowledge of security technologies (CCTV, VMS, access control, threat monitoring platforms, incident management tools)
• Familiarity with cybersecurity/IT security principles, such as data protection, network monitoring basics, and SOC coordination-though not a primary focus.
• Proven project management experience, including rollout of new technology, facilities, or operational models.
• Strong understanding of incident response, risk analysis, continuity planning, and protective intelligence.
• Excellent communication and stakeholder engagement skills-able to brief executive leadership and cross-functional partners effectively.
• Must be a competent user of Microsoft Suite and Google Suite.
• Must be willing to sign an NDA and maintain strict confidentiality.
• Must be able to communicate effectively, both verbally and in writing.
• Ability to maintain a professional demeanor during stressful situations.
• Must be able to quickly adapt and excel in dynamic situations.
• Demonstrated organizational and time management skills.
• Successful client management experience.
• A demonstrated history of effective conflict resolution skills.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Ability to attend training events and mandatory meetings that fall outside normal work hours.

• Master's degree in a relevant discipline (e.g., Security Studies, Business Administration, Emergency Management).
• Industry-recognized certifications such as:
• ASIS CPP, PSP, PCI
• Certified Security Project Manager (CSPM)
• PMI PMP or CAPM
• Experience working in high-risk industries such as tech, finance, energy, logistics, or global NGOs.
• Familiarity with international risk environments and multi-site GSOC support for EMEA, APAC, or LATAM regions.

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Undergoing and meet company standards for background and reference checks, and drug tests if required.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Ability to handle multiple tasks concurrently.
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling.
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice.
• Frequent sitting and/or standing.

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.