Company Overview
XPECT Solutions, LLC has built a strong reputation by supporting our clients in meeting their strategic goals and mission objectives. We provide high quality resources for a wide range of IT and security solutions at best-value pricing. Our success is built on a solid foundation of well-vetted, highly technical personnel, a disciplined project management approach, and an overarching commitment to customer service. We develop, test, deploy, and support exceptional solutions that enhance system functionality, while maximizing reliability and availability, and ensure the tightest security.
Job Overview
The Program Manager will be the primary daily management interface for the customer unit-level supervisor. This individual will provide direct line-supervision of team-level Project Leads and contractor Front Office personnel to establish greater cross team standardization of process, methodology, task tracking and reporting functions, and Scaled Agile implementation; identification, and proposal of continuous improvement initiatives. The individual will support contract compliance, reporting, personnel administration, and service delivery in accordance with the contract, and implementation of Xpect policies, procedures, and support of corporate and contract facing initiatives.
Core Responsibilities
Daily engagement with government customers
Understanding the customer's needs and goals
Aligning performance and customer expectations
Intercessor between SITS/Unit and Project Leads to ensure implementation of strategic initiatives
Ensure team's work priorities and alignment with Division, Section & Unit initiatives
Enforce change control policies and procedures
Inform, track, and attend Technical Configuration Control Board (TCCB), and Change Control Board (CCB) meetings.
Enforce Risk Management methodologies
Review and update of the Jira Risk Register, reporting, reviews, and mitigations including POA&Ms in collaboration with the Release Train Engineer (RTE) and Project Leads.
Track personnel work allocations (team-based) and coverage schedules with Project Leads
Mitigate scope creep within release cycles - Epics, Stories, Tasks, and requirement popups that may occur during quarterly release cycles post-release planning.
Manage EPIC balance within releases against resource availability, priority, etc. (ensuring if new popup taskers come in, the customer reviews and approves what approved Epic/Task is sacrificed to support it to prevent overload)
Agile/PMP (Planning template) Preferred experience
Experience with project planning and schedule development and maintenance
Development, maintenance, and delivery of documentation, and release deliverables as needed
Managing approving expense report processes.
Excellent Communicator & Mentor
Attention to detail
Managing and maintaining Onboarding program/process
Managing contract personnel in a geographically diverse team
Travel 25% to perform quarterly site visits at each worksite location
Understanding SLA/SLO and how to manage them.
Managing front office personnel (project lead)
Business Analysts
Program Analysts
Knowledge Manager
Technical Writer
Reports to, and supports Program Manager on contract compliance, customer relationship management, service delivery, and corporate initiatives and reporting needs
Other relevant duties as required
Requirements
Preferred Additional Skills and Qualifications
Benefits
Xpect Solutions, LLC is a one-of-a-kind employer with a talented team that is cleared at various levels and is certified in dozens of industry-recognized certifications. Our talented staff are the key to our success. They bring the knowledge, experience and technical skills to deliver the best solutions to our customers.
We support our team by providing open communication, win-win partnerships with clients and vendors, a team-oriented culture, and a focus on professional development and growth for a long-lasting and happy career.
We offer a benefits package that is designed to keep our most important assets - our employees - healthy, happy, energized and moving forward. Our philosophy is simple - empower our employees with the benefits, resources and the financial incentives they need to be successful.
Benefits and Perks:
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