Program Manager II (Assistant Bureau Chief of Quality) / 61047494TG

Program Manager II (Assistant Bureau Chief of Quality) / 61047494TG

Salary

$95,000.00 - $115,000.00 Annually

Location

Richland County, SC

Job Type

Temporary Grant - Full-Time

Job Number

192970

Agency

Department of Health and Human Services

Division

Bureau of Quality

Opening Date

09/18/2026

Closing Date

10/1/2026 11:59 PM Eastern

Class Code:

AH50

Position Number:

61047494

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

GEN12

Hiring Range - Min.

$95,000.00

Hiring Range - Max.

$115,000.00

EEO Statement

Equal Opportunity Employer

Agency Specific Application Procedures:

Failure to provide detailed and complete information may result in your application not being referred.

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits
• Questions

Job Responsibilities

• This is a Temporary Grant Position.*

The Agencys mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in Bureau of Quality, Richland County.

This is an in-office role and not a telecommute or remote position.

Are you the One? We are looking for a Program Manager II who will report to the Bureau Chief of Quality and serves as the Assistant Bureau Chief. The Bureau of Quality is responsible for the development and implementation of innovative quality initiatives to promote the health and wellbeing of South Carolina Medicaid members. The Bureau ensures compliance with Agency policies by assessing clinical and operational functions based on standardized measures across all programs to maintain the Agencys Quality Strategy and Quality Improvement Program.

This role is responsible for assisting the Bureau Chief with managing the Agency's health quality improvement activities, assessing health plan and provider quality status, and establishing and monitoring quality improvement goals and initiatives. The Assistant Bureau Chief also supports informing the Agencys executive team on matters related to Agency quality goals and works with Chief Medical Officer and other clinical staff on matters related to quality and population health.

The Assistant Bureau Chief works with internal SCDHHS stakeholders and other South Carolina health care payer systems to support the design and/or provide input into state initiatives related to population health, various cost containment strategies and evidenced based clinical interventions, as well as, SCDHHS internal policy.

With the Bureau Chief, the Assistant Chief position is responsible for supporting the following Offices:

Office of Community Initiatives: This office is responsible for the administration and oversight of quality based communities initiative activities that serve the member population and beyond. This includes designing and deploying a range of capacity-building resources including technical assistance, training, and collective impact models.

Office of BabyNet: This office is responsible for managing the Individuals with Disabilities Education Act (IDEA) Part C program, known as BabyNet, which partially finances services for infants and toddlers with development delays up to their third birthday.

Office of Quality Assurance & Compliance: This office is responsible for the administration and oversight of all Agency quality assurance activities and ensures quality assurance and performance improvement is defined, implemented and given a high priority in the overall management of the Agency.

Office of Quality Metrics: This office is responsible for the oversight, monitoring, evaluation, and advancement of quality strategies across the agency, ensuring the quality of care and service delivered to members meets or exceeds Agency goals.

• Assists the Bureau Chief with the development of the agencys Quality Assurance and Performance Improvement (QAPI) plan and oversees the QAPI committee. Supports use of data to monitor systems and processes, identify gaps and areas of improvement, and develop corrective action plans and performance improvement projects (PIPs). Coordinates across agency stakeholders to ensure QAPI efforts are integrated across all care and service areas. Assists Bureau Chief with overseeing team responsible for quality assurance, training, and compliance aspects of state plan services and HCBS waiver programs and services.

• Assists the Bureau Chief with overseeing the Agencys community initiatives (e.g. Quality through Technology and Innovation in Pediatrics (QTIP), South Carolina Birth Outcomes Initiatives (SCBOI), and other key community engagement initiatives to develop clear goals and measurement for Medicaid-wide program improvements. Supports development of strategies to apply lessons learned in the managed care delivery system to further improve quality measures.

• Assists the Bureau Chief with overseeing the interagency BabyNet program and the efforts of policy, operations, audit and quality, program, and outreach staff to ensure operation of a high-quality early intervention system that is fully compliant with state and federal law, regulation, and sub-regulatory performance standards.

• Works frequently with a wide range of clinical and non-clinical colleagues to drive SCDHHS's overall quality strategy and appropriateness of interventions at a system and individual level.

• Assists the Bureau Chief with overseeing the development of the SCDHHS Quality Strategy, including all related quality improvement policies and activities aimed at ensuring the quality of care and service delivered to members meets or exceeds Agency goals. Assists the Bureau Chief with oversight of quality compliance and reporting across the agency and the management of the agencys EQR and associated vendor activities. Assists the Bureau Chief overseeing the CAHPS vendor and ensures CAHPS surveys and reporting meets evaluation and reporting requirements and leverages strategic initiatives to improve outcome measures.

• Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. Promotes workforce engagement and a safe, professional, and productive work environment for all employees.

• Leads or supports other projects proactively or as assigned by Agency leadership. Continuously engages in process improvement to support Agency, Division, and Bureau-wide strategies, objectives, and initiatives.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements

A bachelor's degree in healthcare, Nursing, Health Administration, Public Health, or a related health field and five (5) years of experience directly related to healthcare delivery and/or healthcare quality improvement.

PREFERRED QUALIFICATIONS: Masters Degree in Healthcare, Nursing, Health Administration, Public Health, or a related health field. Five (5) or more years of work experience overseeing contract management staff. Experience working with Medicare and/or Medicaid programs. Five (5) years of experience in a managed care organization. Experience working with a Medicaid program. Five years middle management experience.

Additional Requirements:

• Overtime and/or weekend work with Deputy approval.
• Sitting or standing for long periods of time.
• Occasional overnight travel.
• Lifting requirements: 20 lbs.
• In-office role.

Preferred Qualifications

• Knowledge of NCQA/HEDIS quality standards.
• Knowledge of state and federal laws and regulations relevant to healthcare delivery and health quality.
• Strong written and verbal communication skills.
• Understanding of analytical methods relevant to quality measurement and improvement.
• Ability to work in a fast-paced, quickly changing environment.
• Ability to quickly and clearly transform abstract ideas and direction into clear goals and tasks.

Additional Comments

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Please, thoroughly complete the Education and Work Experience sections of your application and the Supplemental Questions. Failure to provide detailed and complete information will result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. You may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand, and agree with the above.

• Yes
• No

02

I understand that this is a Temporary Grant position.

• Yes
• No

03

The established hiring range for this position is $95,000 to $115,000. Do you accept this range?

• Yes
• No

04

Do you have a Bachelors Degree in Health Care, Nursing, Health Administration, Public Health, or a related health field?

• Yes
• No

05

Do you have at least five (5) years of experience directly related to healthcare delivery and/or healthcare quality improvement?

• Yes
• No

06

Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD214 Form with your job application in order to qualify and claim this preference.

• Yes
• No

07

How did you hear about this career opportunity?

Required Question

Employer State of South Carolina

Agency Department of Health and Human Services Address 1801 Main Street, Suite 224

Columbia, South Carolina, 29201

Phone 803-898-2670

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.