Program Manager III, Fraud and Risk Management Operations, Google Store

Google

Mountain View, CA

JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Algorithms, Artificial Intelligence (AI), Auditing, Automation, Business Plan, Communication Skills, Cross-Functional, Customer Experience, Customer Support/Service, Data Analysis, Distributed Applications, Equal Employment Opportunity (EEO), Establish Priorities, Financial Risk, Forecasting, Incident Management, Incident Response, International Business, Leadership, Looker, Machine Tool, Operations Management, Point of Sale (POS) Systems, Problem Solving Skills, Product Development, Product/Service Launch, Project Schedule, Project/Program Management, Python Programming/Scripting Language, Reporting Dashboards, Retail, Risk, Risk Analysis, Risk Management, SQL (Structured Query Language), Schedule Development, Telemetry, Time Management, eCommerce
LOCATION
Mountain View, CA
POSTED
17 days ago

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in program or project management.
  • Experience with data analysis tools (e.g., SQL, Python/Colab, Looker, or similar dashboarding platforms).
  • Experience in trust and safety or fraud management, including detection, attribution, or disruption of financial threats.

Preferred qualifications:

  • 5 years of experience managing cross-functional or cross-team projects.
  • Experience with fraud process automation and AI or agentic implementations.
  • Experience leading active incident management response and coordinating cross-functional mitigations.
  • Experience auditing customer journeys and internal policies to identify and prioritize financial risks.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

The Loss Management and Fraud Prevention team operates as a continuous system optimization loop, balancing ML based product innovation with the need to outsmart persistent fraudsters.In this role, you will solve problems levering AI solutions across product, process, and technology. AI and agentic automation will enable you to scale the breadth and depth of fraud and abuse prevention, detection, and mitigation.

Google Store is our omnichannel, global retailer, leveraging the best of Google to help customers experience our award-winning devices and services. Our team is responsible for a vast portfolio that supports the entire customer journey, from product discovery to upgrading their next device. This portfolio includes the My Pixel app distributed with every Pixel phone, the Google Store global eCommerce platform, our leading edge retail point-of-sale system, and AI-driven algorithms for customer lifecycle management.

The Store team applies Google's AI to solve complex, real-world problems across our growing global footprint of online and brick-and-mortar storefronts. This ranges from AI-enhanced site operations to agentic AI shopping assistance, ensuring a seamless and intelligent experience at every touchpoint.

The Store team is committed to providing team members with the opportunity to build their applied AI skillset, so that we may ultimately help our customers connect with the best of Google.
The US base salary range for this full-time position is $159,000-$231,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Manage the operational health of manual review tools and partner with scaled operations teams to define workflows, deliver essential tooling, and set clear performance expectations.
  • Scale and improve fraud reporting, monitoring, and alerting across critical vectors by deploying AI and agentic implementations to enhance existing processes and build proactive defenses.
  • Lead cross-functional launch execution and readiness reviews to safeguard and de-risk operations during hardware New Product Introductions (NPIs).
  • Manage active incidents from detection to long-term resolution by coordinating cross-functional teams, communicating risks to leadership, implementing immediate mitigations, and building preventative solutions.
  • Drive the integration of fraud considerations and risk forecasts into global business planning to implement advanced telemetry and optimize risk tracking frameworks.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

G

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to  build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Software
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1998
WEBSITE
https://goo.gle/4dbno6V