Program Manager (III)

"Exceeding Your Expectations" Strong Tower Consulting is an award-winning staffing and consulting firm delivering trusted advisory services and innovative solutions to Fortune 500 companies and growing organizations. Our teams help clients drive digital transformation, improve operational efficiency, and support large-scale business initiatives.

We believe great work starts with great people. Our team, comprising 75% women, is at the forefront of driving positive change and innovation in our field.

Supplemental JD:

Overall Responsibilities:

As a Program Manager on this team, you will be an expert in understanding complex problems to shape strategies to solve them, navigating organizational dynamics to negotiate trade-offs and connect dependencies, using judgement to anticipate and address key risks to program delivery; and synthesizing large amounts of information into clear 'so what' insights.

Top 3 Daily Responsibilities:

Strategic Planning: Independently define, lead, and own program charters that address scope, and timeline, OKRs, resourcing and risks/dependencies of complex programs.

Stakeholder Management: Effectively build trusted relationships with stakeholders across Trust & Safety; align stakeholders on decisions and changing circumstances

Execution: In collaboration with partners, identify and execute on program tasks to achieve milestones and outcomes on time; use judgement to proactively anticipate and overcome risks to program timelines and/or quality; as needed, develop change management roll-out plans

Communications: Design and enable predictable, effective, tailored information flow - including delivering regular program updates - across diverse stakeholders

Continuous Improvement: Determine program phasing and metrics that effectively drive continuous improvement; provide transparency into and rationale for program pivots.

Mandatory Skills/Qualifications:

Bachelor's degree or equivalent practical experience.

5 years of experience in program or project management.

Experience working with operations, engineering and product teams.

Experience working on responsible AI

Experience working with or on Trust & Safety teams

Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

Generic Description:

As a Program Manager, you drive multiple programs reaching beyond your immediate team and organization. You proactively identify, organize, and drive program activities and stakeholders in order to successfully deliver business, operational, and technical improvements. You scope, phase, and drive ambiguous cross-functional and cross-organizational challenges including delivering downstream change management, alongside your stakeholder team. You ensure alignment of senior cross-functional and cross-organizational stakeholders. You have advanced knowledge of the domain of your program. Responsibilities include:

• Across multiple teams, independently define, drive, and own program charter(s) that address scope, and timeline, OKRs, resourcing and risks/dependencies of moderately complex programs. Translate ambiguous program goals into clear and measurable objectives/milestones. Determine the effective level of program management required of an initiative. Create project plans that break down a project into discrete phases aligned to the needs of stakeholders, include risks/dependencies and support proactive identification of program constraints.
• Independently determine program phasing and metrics that effectively address continuous improvement including Resource Stewardship. Optimize regular checkpoints and metrics dashboards. Ensure stakeholders are aligned on rationale for program pivots.
• Independently design and deliver optimized program communication plans including executive and key partner communications. Articulately represent the program across touchpoints.
• Anticipate change management requirements. Independently develop change management rollout plans for programs including impact analysis. Proactively drive pivots requiring change management, monitor progress of change management rollout, and resolve misalignments. Define future change management needs.
• Effectively build trusted relationships with senior program stakeholders to proactively enable effective decision making. Resolve prioritization misalignments with stakeholders. Proactively manage program escalations.
• Independently determine and collect data required to govern programs and effectively drive stakeholder decision-making. Independently maintain project trackers and status reports. Identify and execute on program tasks, including proactively managing dependencies, while incorporating Product Excellence values, Product Inclusion, and brand trust and reputation. Create automated processes to enhance velocity and monitoring. Define program governance structure by determining effective management of mitigations, postmortems, and escalation reports. drive effective program stakeholder meetings.Minimum role qualification requires proficiency in:
• Portfolio Management (PgM/TPM)
• Team Management
• Continuous Improvement (PgM/TPM)
• Managing Organizational Change (PgM/TPM)
• Communications Management (PgM/TPM)
• Planning (PgM/TPM)
• Stakeholder Management (PgM/TPM)
• Execution and Governance (PgM/TPM)
• Technical Judgment (TPM)
• User understanding and empathy

Package:

At Strong Tower, we are committed to offering a competitive and comprehensive benefits package that supports the well-being and professional growth of our team members. Here's what you can expect when joining us:

Compensation and Benefits:

Competitive Package: Approximately a full package value of $271,000 - $310,000 annually, based on a $116-$134 per hour rate. New Hire Referral Bonus and New Project Referral Bonus

Health and Wellness:

Insurance Plans: Choose from two PPO options for Medical, Dental, and Vision coverage.

Life and Disability Insurance: Comprehensive coverage including Life, Long-Term, and Short-Term Disability, provided at no cost to you.

PTO Package

Financial Security:

401K Plan: Secure your future with our retirement savings plan.

Health and Child Care Savings Accounts: Flexible spending accounts to manage your health and childcare expenses.

Additional Savings: Access to ADP discount benefits for further financial security.

Professional Development:

Professional Training: Over 400 free courses available for your career advancement.

Mentor/Mentee Program: Be part of a supportive network that fosters professional and personal growth.

Female Leadership Program: Join our initiative to empower women in leadership positions.

Work-Life Balance:

Carbon Program: Participate in our commitment to sustainability.

Charity Program: Engage with our community through meaningful contributions.

SWAG & Equipment: Get equipped with all the tools you need, plus some extra Strong Tower swag to keep you motivated.

This package is designed to not only meet your needs today but also support your growth and success in the future. Join us and be part of a team where your contributions are valued, and your well-being is a priority.

Legal Disclosure:

Physical Requirements: Frequently standing, walking, and sitting. Occasional lifting and carrying up to 20 pounds. Must be able to work at computer or desk area for extended periods of time.

Equal Opportunity Workplace: Strong Tower is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know so we can accommodate you during the interview process.

We use AI-assisted recruiting tools to improve speed and consistency (e.g., skills matching and communication drafting). All candidate decisions and submissions remain human-led, and we honor requests for human-only review.