Program Manager, Insights & Performance, Whole Food Market, E-Commerce Innovation

We"re seeking a driven Program Manager to serve as the analytical backbone of the E-Commerce Innovation team. This hybrid program management and analytics role is responsible for conducting deep-dive analyses, surfacing actionable insights, and elevating data-driven decision-making across the program portfolio.

You"ll work closely with the E-Comm Analytics and WWGS Insights organizations to develop deep partnerships that yield stronger support and better data coverage for the team-while also producing independent analysis that serves as bandwidth relief for those partner teams. This role requires someone who thrives on working with data, can translate complex findings into clear narratives, and is energized by the challenge of helping a fast-moving team make smarter decisions faster.

Key job responsibilities

• Deep-Dive Analysis: Conduct hands-on analyses to answer critical business questions and surface insights that drive program decisions. Go beyond surface-level metrics to understand what"s actually happening across the portfolio.
• Analytics Partnership: Build and maintain deep working relationships with the E-Comm Analytics and WWGS Insights organizations. Align on priorities, secure stronger analytical support, and serve as the team"s primary liaison to both organizations.
• Independent Analysis Production: Produce analyses independently to support the work of partner analytics teams and provide bandwidth relief. Own specific analytical workstreams end to end.
• Performance Narrative Ownership: Own program-level performance narratives including WBR inputs, business reviews, and leadership updates. Translate data into clear, compelling stories that drive action.
• Stakeholder Insights Delivery: Translate complex data and analytical findings into actionable recommendations for senior stakeholders. Make data accessible and decision-ready for leaders who need to act quickly.
• Trend & Risk Identification: Identify trends, risks, and emerging opportunities across the program portfolio before they become issues. Surface findings proactively with clear supporting data.
• Reporting Cadence: Build and maintain a repeatable reporting cadence that stakeholders rely on. Ensure data is accurate, timely, and consistently presented in a format that drives decisions.
• Process Optimization: Identify opportunities to improve analytical workflows and reporting processes. Implement scalable solutions that reduce manual effort and increase data quality and accessibility.
• Communication & Reporting: Communicate clearly and effectively both verbally and in writing. Provide regular updates to leadership on program performance, data quality, and analytical priorities.

A day in the life

• Analytics Partnerships: Establish a strong, productive working relationship with both E-Comm Analytics and WWGS Insights-one in which the team receives meaningfully stronger analytical support as a result.
• Deep-Dive Impact: Independently deliver five to six deep-dive analyses that directly inform program decisions or surface risks/opportunities the team was not previously aware of.
• WBR/Business Review Quality: Own and measurably improve the quality, clarity, and reliability of WBR inputs and business review materials for the team.
• Reporting Cadence: Build a repeatable, trusted reporting cadence that stakeholders actively rely on-with consistent data, clear narratives, and actionable takeaways.
• Stakeholder Credibility: Demonstrate a consistent ability to translate complex data into clear, actionable narratives for senior leaders-earning a reputation as a reliable analytical voice on the team.
• AI Integration: Establish a clear, repeatable approach to leveraging generative and agentic AI tools to accelerate analytical output and reduce manual effort across key workstreams.

About the team

The E-Commerce Innovation team at Whole Foods Market is at the forefront of transforming how customers experience grocery shopping online. We"re building the future of grocery e-commerce through initiatives spanning Grocery on Amazon Core, Grocery Pickup, automation, assortment selection, site merchandising, pricing and promotions, under the roof programs, and inbound supply chain optimization. Our team acts as the critical enablement layer for large-scale initiatives across the organization, ensuring seamless operationalization and cross-program support.