Program Manager - J

POSITION SUMMARY:

Our vision is fearless creativity that shapes the future of connection. With some of the industry s best talent on our team, we create beautiful work that has a purpose. And with an audience of almost five billion across some of the world s biggest brands, we create brave ideas that demonstrate the full creative potential of our platforms, including industry leading, envy-inducing creative experiences that push the boundaries of traditional advertising.
We believe in attracting and nurturing world class talent with a focus on diversity, community and career development. We have developed best-in-class collaboration models with agencies and our cross-company creative network to ensure a consistent and strong creative narrative for work that reaches an audience across the globe due to the scale of our products.
Program Managers are a team of strategic creative & campaign leaders who work closely across all disciplines, and with Marketing and Product to plan and manage integrated Marketing campaigns and initiatives. Creative Program Managers speak the language of creative, drive the initiatives, ensure alignment with brand strategy, mitigate issues and collaborate with cross-functional counterparts to deliver effective and efficient creative solutions.

RESPONSIBILITIES:

Planning (in Partnership with Leadership)

• Understand overall company brand strategy, the various product-specific brand strategies and how they all connect to retail business
• Influence Marketing GTM plans to develop and implement design programs, ensuring alignment with company/business objectives and strategic/creative direction.
• Plan and prioritize projects and coordinate resourcing needs for all programs based on impact, business objectives and team availability
• Effectively lobby and win support for new, innovative initiatives and/or ways of working

Partnership

• Build and maintain strong relationships with internal (Creative X, Marketing, Sales/Merchandising, Product Design) and external (vendors) stakeholders
• Consult with cross-functional teams as the brand design SME across initiatives and to share design education and best practices
• Manage relationships with external design/production agencies globally, ensuring they meet contractual requirements and deliver high-quality products or services.
• Clearly and concisely communicate program status, risks, and issues to stakeholders.

Execution

• Define scope & deliverables, team resourcing, budget forecasting and actualization at the project level
• Analyze market trends, consumer insights, and business metrics to refine program strategies and ensure effectiveness.
• Monitor program performance, identify areas for improvement, and implement corrective actions.
• Manage program budgets, including forecasting, spending tracking, and cost control
• Manage creative reviews with key stakeholders and executive leadership
• Anticipate program needs; prioritizing competing needs by taking a broad perspective to problems and identifying strategic and creative solutions

QUALIFICATIONS:

• 8-10+ years experience in Program/Project Management at a creative/design agency and/or in-house brand/marketing team
• Deep experience and knowledge of the creative development process, multi-channel production process and strong ability to drive creative strategy and execution. Creative agency experience is preferred.
• Fluent in AI tools that improve team productivity and operational efficiency
• Proven track record of building brand programs that have demonstrably impacted a brand's trajectory
• Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
• Ability to lead and motivate teams, build consensus, and manage conflict.
• Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
• Experience working autonomously in a fast-paced, ambiguous, highly collaborative cross functional environment, managing stakeholder dynamics in a large matrixed organization
• Highly organized and process-oriented

EDUCATION:
Bachelors Degree and/or Equivalent